Senior Application Support Engineer

2 weeks ago


Cincinnati, Ohio, United States SmartIPlace Full time
Job Title: Senior Application Support Engineer

At SmartIPlace, we are seeking a highly skilled Senior Application Support Engineer to join our team. As a key member of our technical support team, you will be responsible for ensuring the stability, efficiency, and availability of our complex systems.

Key Responsibilities:
  • Manage incidents and system performance to ensure operational stability
  • Collaborate with teams to resolve issues within SLAs
  • Develop functional specifications, manage enhancements, and lead projects independently
  • Provide 24/7 support as required
Requirements:
  • Strong background in software engineering, system administration, networking, and cloud technologies
  • Excellent communication skills, able to translate technical concepts to business users
  • Strong problem-solving ability, especially in complex issues
  • Java experience is a plus, but developer experience is NOT required (just a solid understanding of code)
  • Proven experience in incident management; this is a top-tier support role
Preferred Qualifications:
  • Familiarity with DevOps tools and practices
  • Experience as a Scrum Master
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.



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