Senior Application Support Engineer

2 months ago

Cincinnati, United States Matlen Silver Full time

Job Title: Senior Application Support Engineer


Duration: 12+ Months W2 Contract


Location: Cincinnati, OH (Hybrid Onsite)


Required Pay Scale: $50 - 55/hr W2


***Due to client requirements this role is only open to USC or GC candidates***


Job Description

As a Senior Application Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions.


Application support engineer with skills heavy in Java. Developer experience is NOT necessary but a good understanding of code is required. This is the top tier of support, experience in incident management is required.


  • You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
  • You will understand complex application systems and find your way through them to debug a business impacting issue
  • You will follow standards and best practices to bring operational efficiencies, stability and availability of the system
  • You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients
  • You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
  • You will efficiently use DevOps tools and practices to deploy and run software
  • You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills


Requirements:

  • Excellent communication skills, both oral and written
  • Analytical skills
  • Have a willingness to ask questions
  • Be able to work with business users and other Kroger Technology teams
  • Be able to translate between the business and Kroger technology teams
  • Be accountable for following up on support tickets and emails to their resolution
  • Have the confidence to challenge the developers on Agile best practices and definitions of done during refinement sessions and QA testing
  • Have good time management skills - be able to transition between various support issues, testing and scrum master duties if necessary
  • Familiarity with the Agile process
  • Experience as a Scrum master
  • Define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines.
  • Independently execute large projects and lead other analysts in completing projects.
  • Break down complex business and technology terms to aid in collaborative problem solving.
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
  • Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization
  • Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business
  • Demonstrated experience with industry best practices and an understanding of different technologies
  • Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking
  • Ability to effectively interact with and influence a diverse group of associates
  • Ability to effectively partner with all levels of the organization
  • Strong organizational, analytical and problem-solving skills


Key Responsibilities

  • Partner with the appropriate teams to expedite issue resolution and manage to SLAs.
  • Support and maintain infrastructure and applications utilizing required tools and technologies.
  • Test infrastructure and application changes.
  • Establish priorities for enhancements/modifications.
  • Develop functional specifications for enhancements/modifications.
  • Participate in the application technical design process.
  • Develop functional specifications for enhancements/modifications of application.
  • Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
  • Complete estimates and work plans as appropriate for design, development, implementation and rollout tasks.
  • Monitor systems and management consoles and tools for service interruptions or delays.
  • Monitor system performance.
  • Address and resolve all infrastructure system failures.
  • Execute, log and report break/fixes changes, service requests and support activities.
  • Follow documented processes and procedures to ensure infrastructure systems stability.
  • Maintain operational procedures, processes and scripts.
  • Champion company standards and best practices. Work to continuously improve software delivery processes and practices.
  • Build partnerships across the application, business and infrastructure teams.
  • Support and maintain applications utilizing required tools and technologies. Provide support for applications, including involvement with the appropriate teams. Provide off-hours support (24 x 7) as required.
  • Establish priorities for enhancements/modifications of application.
  • Develop programming specifications. May design, code and unit test application code using SDLC best practices for application services functions.
  • Complete estimates and work plans independently as appropriate for design, development, implementation and rollout tasks.

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