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Senior Application Support Engineer

1 month ago

Cincinnati, Ohio, United States Matlen Silver Full time

Job Title: Senior Application Support Engineer

Duration: 12+ Months W2 Contract

Location: Cincinnati, OH (Hybrid Onsite)

Required Pay Scale: $50 - 55/hr W2

***Due to client requirements this role is only open to USC or GC candidates***

Job Description

We are seeking a highly skilled Senior Application Support Engineer to join our team. As a key member of our support team, you will play a critical role in ensuring the operational efficiency, stability, and availability of complex application systems.

The ideal candidate will have a strong background in Java and experience in incident management. You will work closely with our development team to resolve complex issues and implement solutions that meet the needs of our customers.

Key Responsibilities

  • Provide technical support for application systems and infrastructure
  • Collaborate with development team to resolve complex issues
  • Implement solutions to meet customer needs
  • Participate in the application technical design process
  • Develop functional specifications for enhancements/modifications
  • Test infrastructure and application changes
  • Establish priorities for enhancements/modifications
  • Develop programming specifications
  • Complete estimates and work plans as appropriate for design, development, implementation, and rollout tasks
  • Monitor systems and management consoles and tools for service interruptions or delays
  • Address and resolve all infrastructure system failures
  • Execute, log, and report break/fixes changes, service requests, and support activities
  • Follow documented processes and procedures to ensure infrastructure systems stability
  • Maintain operational procedures, processes, and scripts
  • Champion company standards and best practices
  • Build partnerships across the application, business, and infrastructure teams

Requirements

  • Excellent communication skills, both oral and written
  • Analytical skills
  • Have a willingness to ask questions
  • Be able to work with business users and other Kroger Technology teams
  • Be able to translate between the business and Kroger technology teams
  • Be accountable for following up on support tickets and emails to their resolution
  • Have the confidence to challenge the developers on Agile best practices and definitions of done during refinement sessions and QA testing
  • Have good time management skills - be able to transition between various support issues, testing, and scrum master duties if necessary
  • Familiarity with the Agile process
  • Experience as a Scrum master
  • Define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines
  • Independently execute large projects and lead other analysts in completing projects
  • Break down complex business and technology terms to aid in collaborative problem solving
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • Excellent written and oral communication, collaboration, and presentation skills to effectively communicate information to all levels within the organization
  • Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business
  • Demonstrated experience with industry best practices and an understanding of different technologies
  • Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking
  • Ability to effectively interact with and influence a diverse group of associates
  • Ability to effectively partner with all levels of the organization
  • Strong organizational, analytical, and problem-solving skills