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Front Desk Administrator

2 months ago

Belmont, United States firstPRO, Inc Full time

Job description

Are you a charismatic, customer-focused professional looking to join a high-end esthetic dental practice in Belmont, MA? We're seeking an outgoing Front Desk Concierge to deliver exceptional patient experiences.


Key Responsibilities:

  • Patient Interaction: Create a welcoming atmosphere, manage check-ins, appointments, and inquiries with a friendly approach.
  • Scheduling: Efficiently coordinate appointments, collaborate with the clinical team, and send timely reminders.
  • Treatment Coordination: Draft treatment letters, communicate plans accurately, and verify insurance coverage.
  • Insurance & Claims: Assist patients with understanding insurance benefits and manage claims from submission to resolution.
  • Administrative Support: Maintain organized patient records, update information, and streamline office processes.


Requirements:

  • High school diploma or equivalent (healthcare administration education is a plus)
  • 2+ years in a customer-facing role, preferably in a dental or medical setting
  • Strong communication skills and proficiency in dental software and Microsoft Office
  • Detail-oriented and able to multitask in a fast-paced environment
  • Knowledge of dental terminology and insurance processes is a plus

Schedule:

  • Monday to Friday

Ability to Commute:

  • Belmont, MA 02478 (Required)