Inside Sales Associate

2 weeks ago

New Castle, United States Berner International Full time

Job Title: Inside Sales Associate - Export

Location: New Castle, PA

  • Full-Time, Non-Exempt
  • Hybrid
  • M-F 8:00 AM to 5:00 PM

Who We Are: Since 1956, Berner International has been saving energy and creating healthy, comfortable environments for our customers by manufacturing air curtains. We provide a clean, bright, and friendly work environment in a growing family-owned business. When the door is open, Berner Air Curtains

What is an air curtain? An air curtain is a machine that blows a controlled stream of air across an opening to create an environmental barrier, or air door. This air door not only saves energy it also provides comfortable environments by keeping out bugs, dust, fumes, and extreme temperatures.

Duties and Responsibilities: Our Inside Sales Associates enjoy a dynamic, fast-paced environment where they can leverage their strong communication skills and attention to detail. If you take pride in your work, excel in a team-oriented setting, and have a passion for international sales, this position is for you

General Duties

  • Maintain thorough knowledge of Berner products to effectively support customer needs
  • Understand and apply export concepts and recognize any limitations affecting sales
  • Prepare and provide customer quotations under the guidance of sales managers
  • Verify incoming purchase orders for accuracy and completeness
  • Accurately enter customer purchase orders with necessary notations into the CRM and ERP systems
  • Calculate sales representative commissions and provide training on pricing structures
  • Follow up with customers on quotations to ensure timely responses and order processing
  • Prepare and organize submittals, wiring diagrams, data sheets, and other documentation from various source programs
  • Maintain documents, files, and correspondence within a paperless filing system for easy access and organization
  • Engage in daily telephone communication with customers and sales representatives in both English and Spanish, if possible
  • Collaborate effectively and maintain positive interactions with sales managers, inside sales colleagues, and other departments such as engineering, finance, production, order entry, and shipping
  • Support a designated territory sales manager while providing assistance to other sales managers as needed
  • Perform additional duties as required to support the sales team and contribute to overall team success

Qualifications and Skills

  • Education: Bachelor’s degree in Business Administration, International Trade, Marketing, or a related field preferred but not required
  • Experience: Minimum 2 years of experience in customer service, sales, and/or marketing preferred
  • Experience necessary with export duties dealing with foreign customers/dealers, export documentation, and certifications
  • Experience with HVAC or electrical equipment preferred, but not required
  • Experience with a CRM or ERP system preferred, but not required
  • Proficient in MS Office Suite (Word, Excel, etc.)

Requirements

  • Ability to travel up to 10%, with potential for more in the future
  • Proficiency in a second language, particularly Spanish, is preferred but not required
  • Must be able to work Mon-Fri 8:00am – 5:00pm

What We Offer:

Berner International has a generous benefits package, including but not limited to:

  • Full company-paid medical and dental insurance for you AND your family
  • Company-paid short-term disability and long-term disability
  • Company-sponsored life insurance with voluntary options
  • 401(k) with discretionary match
  • Vacation and personal time
  • Nine paid holidays
  • Discretionary year-end bonuses
  • ….and more

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Job offers made by Berner International LLC. will be contingent upon successful completion of a drug screen and background check, as applicable. If you are a job applicant who requires reasonable accommodation in the job application process, please contact HR.

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