Technical Writer

3 days ago

Columbus, United States eBusiness Solutions, Inc. Full time

One of our clients in the government domain is seeking a Technical Writer who will be responsible for understanding and providing documentation for projects within the Division of Information Technology.


Technical Writer

Hybrid-( Will be required to be onsite at 1980 West Broad St, Columbus, a minimum of 3 days a week.)

Long-Term Contract.

Please make sure all applicants submit a one-page writing example

Responsibilities:

  • Develop, enhance, and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
  • Review and prioritize documentation service requests.
  • Research problems before approaching the Manager or Team Lead for assistance.
  • Develop options and recommendations to assist documentation to team members for resolving issues.
  • Maintain documentation and documentation libraries.
  • Identify, create, revise, and maintain documentation and templates.
  • Communicate and work with customers and other Client personnel as necessary.
  • Work with Team members to enhance their understanding of process documentation.
  • Identify and make recommendations around documentation and templates needed.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills – both written and spoken.



Required Experience:

  • Experience defining and creating process documentation.
  • Experience in maintaining document libraries.
  • Experience in developing business processes.
  • Ability to work in a fast-paced environment.
  • Ability to document procedures in a logical sequence.
  • Experience in working with both internal and external customers.
  • Excellent organizational skills.
  • Ability to collaborate with supporting resources across business units.


Required Skills:

  • Excellent communication skills; have excellent professional oral and written skills.
  • Ability to build solid business relationships in an emerging environment.


Desired Skills:

  • Exposure to the ServiceNow ticketing system is a plus.
  • Two years of technical documentation writing experience.
  • Demonstrated experience using graphics, pictures, charts, and other visual means to convey important information to desired audiences.

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