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Technical Writer

2 months ago

Columbus, United States Cloudinity Inc Full time

This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.

• Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.

• Review and prioritize documentation service requests.

• Research problems before approaching Manager or Team Lead for assistance.

• Develop options and recommendations to assist documentation to team members for resolving issues.

• Maintain documentation and documentation libraries.

• Identify, create, revise and maintain documentation and templates.

• Communicate and work with customers and other Client personnel as necessary.

• Work with Team members to enhance their understanding of process documentation.

• Identify and make recommendations around documentation and templates needed.

• Communicate accurate and useful status updates.

• Manage and report time spent on all work activities.

• Follow quality standards.

• Able to work in team environment.

• Complete assigned tasks.

• Strong communication skills – both written and spoken.


Experience:

• Experience defining and creating process documentation.

• Experience in maintaining document libraries.

• Experience in developing business processes.

• Ability to work in a fast-paced environment.

• Ability to document procedures in logical sequence.

• Experience in working with both internal and external customers.

• Excellent organizational skills.

• Ability to collaborate with supporting resources across business units.


Required Skills:

• 2-year college degree or equivalent of relevant experience.

• Excellent communication skills; have excellent professional oral and written skills.

• Ability to build solid business relationships in an emerging environment.


Desired Skills:

• Exposure to ServiceNow ticketing system a plus.

• Two years technical documentation writing experience.

• Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.