Sales Support Specialist

1 week ago


Plano, United States Insight Global Full time

Title: Sales Support Specialist

Location: ONSITE 5800 Tennyson Parkway Suite 600 Plano, Texas 75024

Duration: 5 month contract to hire

Hours: M-F (8am-5pm with some flexibility)


Must Haves:

  • HS Diploma
  • 2 years of customer service or sales experience
  • Must be proficient in Microsoft Suite and Excel
  • Excellent verbal and written communication (will be answering phone calls and responding to emails)
  • Must be self-motivated and able to work in a fast-paced environment
  • Must be detailed and solutions oriented


Day to Day:

A client in Plano, TX is looking for a Sales Support Specialist to help maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

  • Enter loads and confirm notes about the status of shipments.
  • Support Sales with managing the branches key accounts.
  • Schedule pickup and delivery appointments with warehouses and customers.
  • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
  • Handle any issues that arise on shipments and share information and updates with the customers
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are curate and complete
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting


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