Sales Support Associate

1 month ago


Plano, Texas, United States Insight Global Full time
{"title": "Sales Support Specialist", "description": "Job Summary

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at Insight Global. As a Sales Support Specialist, you will play a critical role in maintaining reports, tracking shipments, and resolving issues that arise, ensuring our customers have a positive experience.

Key Responsibilities
  • Enter loads and confirm notes about the status of shipments.
  • Support Sales with managing key accounts.
  • Schedule pickup and delivery appointments with warehouses and customers.
  • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
  • Handle any issues that arise on shipments and share information and updates with the customers.
  • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
  • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
  • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
Requirements
  • High School Diploma or equivalent.
  • 2 years of customer service or sales experience.
  • Proficient in Microsoft Suite and Excel.
  • Excellent verbal and written communication skills.
  • Self-motivated and able to work in a fast-paced environment.
  • Detailed and solutions-oriented.
", "lang_code": "en"}
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