IT Support Specialist
4 hours ago
At Ledgent Technology, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to our corporate, sales, and construction teams.
Key Responsibilities:- Provide hands-on and remote technical assistance to users across multiple locations.
- Support includes on-site help, phone, email, and remote assistance tools.
- Address and resolve internet and network-related issues.
- Set up and configure desktops, laptops, and mobile devices.
- Perform repairs and troubleshoot issues related to printers, scanners, and office technology.
- Provide technical support for in-house applications and industry-standard tools.
- Participate in hardware and software rollout projects.
- Assist in the auditing and management of computer equipment and network infrastructure.
- Provide new hires with a basic introduction to their tech setup.
- Take ownership of assigned tasks and projects.
- Monitor and enforce IT security policies.
- High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
- 3 years of relevant IT experience required.
- Understanding of IT Helpdesk practices with strong emphasis on customer service.
- Extensive knowledge of computer hardware, software, and basic networking.
- Understanding of network wiring and small office network configurations.
- Experience working with Active Directory managing user accounts and access.
- Strong knowledge of Windows OS, computer hardware, and basic networking.
- Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers.
- Current, valid Driver's License with acceptable driving record.
- Microsoft Windows
- Office 365
- Active Directory
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