HELP DESK SUPPORT SPECIALIST

1 day ago


san diego, United States J2E Technology LLC Full time

J2E Technology LLC is a Women/Veteran-Owned Small Business that has been dedicated to delivering excellence to the Federal Government since 2015. With a commitment to strengthening data processes for our Department of Defense clients, J2E Technology was founded on the principles of collaboration, integrity, and innovation. Our approach centers on providing simple, accessible Enterprise Configuration Management solutions that empower project teams to work cohesively and effectively.


Responsibilities

J2E Technology is seeking a motivated Help Desk Support Specialist to join our Support Services team, a critical role in ensuring seamless support for both CMPRO and Aras systems. This position involves addressing technical issues, fostering user satisfaction, and contributing to system improvements. Prior experience with CMPRO or Aras is preferred but not required; however, an active Secret clearance is essential.


Key Responsibilities:

  • Offer first-level support for CMPRO and Aras-related inquiries, providing timely responses to user tickets.
  • Troubleshoot and resolve issues related to CMPRO and Aras, including access, navigation, and report generation.
  • Collaborate with users to understand their requirements and guide them in optimizing system functionalities.
  • Document support interactions, resolutions, and any recurring issues in the ticketing system.
  • Work with the IT team to identify potential system improvements and help develop user training programs.
  • Assist in creating and maintaining user guides and documentation for CMPRO and Aras processes.
  • Participate in system testing and upgrades to ensure compatibility and functionality.
  • Provide management with feedback on recurring issues, suggesting improvements to enhance user experience.


Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
  • Previous experience with CMPRO or Aras is advantageous but not required.
  • Solid understanding of database management and report generation.
  • Strong verbal and written communication skills.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Excellent analytical and troubleshooting skills.
  • Familiarity with ticketing systems and support processes.


Clearance Requirements

  • Active Secret Security Clearance, verifiable in JPAS.


Job Location

  • San Diego, CA


Why J2E?

At J2E, we are more than just a company; we are a community. We believe in fostering a workplace culture that values inclusivity, respect, and personal growth. As a team, we support one another in delivering high-quality service to our clients and in continuously enhancing our own skills and knowledge. We embrace a hybrid work policy and host offsite events, collaborative sessions, and regular team-building activities to keep our employees engaged and connected. Joining J2E means becoming part of a family where your contributions are valued, and your growth is encouraged.


All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability, or veteran status.


  • IT Support Specialist

    3 weeks ago


    San Diego, California, United States Vets Hired Full time

    About the JobAt Vets Hired, we are seeking a skilled IT Support Specialist to join our team. As a key member of our help desk, you will provide end-user support for multiple customers, ensuring they receive timely and effective assistance.Key ResponsibilitiesWork collaboratively with our team to provide hardware, software, and network troubleshooting...


  • San Clemente, California, United States Nationwide IT Services Full time

    Job DescriptionNationwide IT Services is seeking a skilled Help Desk Support Specialist to join our team. As a Junior Systems Administrator, you will be responsible for providing exceptional technical support to our customers.The ideal candidate will have 1-3 years of experience in a similar role, a DoD 8570 IAT LVL II Certification, and a Secret Clearance....

  • Help Desk Specialist

    1 month ago


    San Diego, California, United States SDCCC Full time

    Job Title: Help Desk AnalystAt SDCCC, we are seeking a highly skilled and motivated Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our users, ensuring that they have a seamless experience with our technology infrastructure.Key Responsibilities:Provide technical support to...


  • San Clemente, California, United States Nationwide IT Services Full time

    Job Summary:Nationwide IT Services is seeking a skilled Help Desk Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a strong technical foundation, excellent communication skills, and a strong attention to detail.Key Responsibilities:Respond to help desk tickets and diagnose technical issuesProvide...

  • Help Desk Specialist

    4 weeks ago


    San Diego, California, United States Ledgent Technology Full time

    Job SummaryWe are seeking a skilled Help Desk Technician to join our team at Ledgent Technology. As a Help Desk Technician, you will be responsible for providing first-line support for IT issues reported by users, troubleshooting hardware and software issues, and performing timely updates for workstation hardware and software upgrades.Key...

  • IT Help Desk Support

    4 weeks ago


    San Francisco, United States Zolon Tech Solutions Inc Full time

    Note: this will require one day onsite per week and additional travel to regional and field offices as needed Clearance Required to start project: Public trust Clearance. Job Description: Seeking for a IT Help Desk Support to join our team of qualified, diverse individuals. The qualified applicant will become part of Clients Information Technology Service...


  • San Diego, California, United States San Diego Convention Center Corporation Full time

    Job SummaryThe Help Desk Analyst is a crucial role within the San Diego Convention Center Corporation, responsible for supporting the organization's technology infrastructure and ensuring the optimal performance of its systems. This position requires a highly motivated, detailed, results-driven individual who works collaboratively with staff of all levels...


  • San Diego, California, United States SDCCC Full time

    Job SummaryThe Help Desk Analyst is a key role within the SDCCC organization, responsible for providing exceptional technical support to users across various departments. This position requires a highly motivated and detail-oriented individual who can work collaboratively with staff at all levels to ensure seamless technology solutions align with...


  • San Diego, California, United States Ledgent Technology Full time

    Job SummaryWe are seeking a highly skilled Field and Help Desk Engineer to join our team at Ledgent Technology. As a Field and Help Desk Engineer, you will provide technical support and complete small engagements/small projects, both remotely and onsite, for our clients. This includes installing networking equipment, setting up workstations, installing and...


  • San Ramon, California, United States ENGEO Incorporated Full time

    Job OverviewENGEO Incorporated is seeking a skilled Help Desk Technician to join our dynamic team. As a Help Desk Technician, you will play a crucial role in providing efficient and effective technology solutions to our organization.Key ResponsibilitiesRespond to help desk requests in a timely manner, working closely with internal employees to resolve issues...

  • Help Desk Analyst

    4 weeks ago


    San Diego, California, United States Velocity Search Group Full time

    Job Title: Help Desk L2Velocity Search Group is seeking a skilled Help Desk L2 to join our team. As a Help Desk L2, you will be responsible for providing technical support and maintenance for our clients' computer systems and networks.Key Responsibilities:Maintain and monitor computer systems and networks for our clients' business.Analyze and resolve...


  • San Ramon, California, United States ENGEO Incorporated Full time

    Job SummaryENGEO Incorporated is seeking a skilled Help Desk Technician to provide top-notch technical support to our team. As a key member of our IT department, you will be responsible for resolving technical issues, setting up new computer systems, and maintaining our computer asset inventory.Key Responsibilities Respond to help desk requests in a timely...


  • San Diego, United States Vets Hired Full time

    About the job Help Desk IT Technician II The Help Desk IT Technician II is responsible for providing remote and on-site technical support to users in an efficient and accurate manner. Help Desk is the front line and responsible for solving basic technical problems. The Help Desks objective is to quickly identify a customers issue and resolve basic desktop...

  • Help Desk Analyst

    3 weeks ago


    San Diego, California, United States SDCCC Full time

    Job SummaryThe Help Desk Analyst is a key member of the SDCCC team, responsible for providing technical support and assistance to employees and users. The ideal candidate will have a strong background in computer hardware and software, as well as excellent communication and problem-solving skills.Key Responsibilities Provide technical support and assistance...

  • Help Desk Analyst

    4 weeks ago


    San Diego, California, United States Velocity Search Group Full time

    Job Title: Help Desk L2Our client, a leading financial services firm, is seeking a skilled Help Desk L2 Analyst to join their team in San Diego, CA.Job Summary:This is a full-time hybrid position that requires 3 days of on-site work. The ideal candidate will have 1+ years of experience in IT support and possess expert knowledge of Windows operating systems,...


  • san diego, United States J2E Technology LLC Full time

    J2E Technology LLC is a Women/Veteran-Owned Small Business that has been dedicated to delivering excellence to the Federal Government since 2015. With a commitment to strengthening data processes for our Department of Defense clients, J2E Technology was founded on the principles of collaboration, integrity, and innovation. Our approach centers on providing...


  • San Diego, United States J2E Technology LLC Full time

    J2E Technology LLC is a Women/Veteran-Owned Small Business that has been dedicated to delivering excellence to the Federal Government since 2015. With a commitment to strengthening data processes for our Department of Defense clients, J2E Technology was founded on the principles of collaboration, integrity, and innovation. Our approach centers on providing...

  • Help Desk Technician

    1 month ago


    San Diego, United States Ledgent Technology Full time

    Key Details: Direct Hire/Perm100% Onsite in Carlsbad, CAMUST have professional Mac support experiencePay: $27-29/hourly (Annual Salary- $56,160- $60,320)Summary: This IT helpdesk role is the first-line support person for IT. This position involves onsite and remote troubleshooting of user computers issues. The ideal candidate is proficient in troubleshooting...

  • Help Desk Specialist

    4 weeks ago


    San Antonio, Texas, United States Leidos Full time

    Unlock Your Potential as a Help Desk Engineer at LeidosAre you ready to take your career to the next level? Leidos is seeking a highly skilled Help Desk Engineer to join our team at Lackland AFB in San Antonio, TX. As a Help Desk Engineer, you will play a critical role in providing top-notch support to our customers, ensuring their success in the Air Force...

  • Help Desk Engineer

    3 weeks ago


    San Antonio, Texas, United States Leidos Full time

    Cloud Support Specialist OpportunityLeidos is seeking a skilled Cloud Support Specialist to join our team. As a Cloud Support Specialist, you will be responsible for identifying and resolving customer issues within Air Force Commercial Cloud Services (AFC2S) teams utilizing services from IC ITE.Your Key Responsibilities:Providing onboarding direction for...