HELP DESK SUPPORT SPECIALIST
1 day ago
J2E Technology LLC is a Women/Veteran-Owned Small Business that has been dedicated to delivering excellence to the Federal Government since 2015. With a commitment to strengthening data processes for our Department of Defense clients, J2E Technology was founded on the principles of collaboration, integrity, and innovation. Our approach centers on providing simple, accessible Enterprise Configuration Management solutions that empower project teams to work cohesively and effectively.
Responsibilities
J2E Technology is seeking a motivated Help Desk Support Specialist to join our Support Services team, a critical role in ensuring seamless support for both CMPRO and Aras systems. This position involves addressing technical issues, fostering user satisfaction, and contributing to system improvements. Prior experience with CMPRO or Aras is preferred but not required; however, an active Secret clearance is essential.
Key Responsibilities:
- Offer first-level support for CMPRO and Aras-related inquiries, providing timely responses to user tickets.
- Troubleshoot and resolve issues related to CMPRO and Aras, including access, navigation, and report generation.
- Collaborate with users to understand their requirements and guide them in optimizing system functionalities.
- Document support interactions, resolutions, and any recurring issues in the ticketing system.
- Work with the IT team to identify potential system improvements and help develop user training programs.
- Assist in creating and maintaining user guides and documentation for CMPRO and Aras processes.
- Participate in system testing and upgrades to ensure compatibility and functionality.
- Provide management with feedback on recurring issues, suggesting improvements to enhance user experience.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Previous experience with CMPRO or Aras is advantageous but not required.
- Solid understanding of database management and report generation.
- Strong verbal and written communication skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Excellent analytical and troubleshooting skills.
- Familiarity with ticketing systems and support processes.
Clearance Requirements
- Active Secret Security Clearance, verifiable in JPAS.
Job Location
- San Diego, CA
Why J2E?
At J2E, we are more than just a company; we are a community. We believe in fostering a workplace culture that values inclusivity, respect, and personal growth. As a team, we support one another in delivering high-quality service to our clients and in continuously enhancing our own skills and knowledge. We embrace a hybrid work policy and host offsite events, collaborative sessions, and regular team-building activities to keep our employees engaged and connected. Joining J2E means becoming part of a family where your contributions are valued, and your growth is encouraged.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability, or veteran status.
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