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Contract Coordinator

1 month ago

Lake Forest, United States Collabera Full time

Responsibilities:

  • Develop deep knowledge of the CMS platform.
  • Respond to customer inquiries in a timely and accurate matter.
  • Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Sign contract execution.
  • Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system “help text” functionality.
  • Diagnose software issues and engage with systems teams to remove roadblocks.
  • Follow-up regarding the status of contracts of US, OUS consultants and affiliate.
  • Independently review, draft and process standard boilerplate contractual template agreements through CMS.
  • Answer Consulting hotline calls and triage to correct resource.


Qualifications:

  • High School diploma or equivalent. Some college preferred.
  • 2-4 years of experience within a contracting/customer service/administrative role, working in a fast-paced environment, specifically pharmaceutical industry is a plus, with a desire to provide a high level of customer service
  • Proficient in Word, Excel, Outlook, OneNote, Teams, DocuSign, Sign
  • Smartsheet application is a plus
  • Demonstrates good systems and business process aptitudes
  • Must possess the appropriate level of skills necessary to effectively interface with all levels of employees, external Healthcare Professionals, Scientific Advisors, Vendors and Patients.
  • Fast learner with great attention to detail, robust problem-solving and critical thinking skills
  • Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service.


Top 3-5 skills:

  • Great verbal and written communication skills.
  • Provide interpersonal and customer service driven outcomes, i.e. - empathy, time management, active listening, emotional intelligence, and problem-solving.
  • Ability to independently perform contract review and compliance reviews.
  • Excellent organizational skills, attention to detail, and strong oral and written communications skills.
  • Experience in a fast-paced environment with the ability to multi-task