Sales Representative

2 months ago


Malvern, United States The O'Connor Group Full time

Role: Sales Rep

Reports to: General Manager

Role Type: Full Time Hybrid Remote 7:30am4:30pm EST.


MISSION: To Lead the charge for Cypress to consistently have the work required to meet the overall Company Vision. Convert leads into customers and quotes into work orders. Utilize implement and improve the Sales Playbook to provide structure clarity and repeatability in the Sales Department. Leverage technology and resources to enhance process efficiency in order to help the Leadership team keep margins in line with company goals. Create implement and execute plans to move into new markets while maintaining existing markets. This position will have a cold calling team supporting their efforts. This position will be required to make sales calls as needed to hit the required metrics.


Key Experiences and Skills for this position include:

  • Organizing and leveraging CRM to promote efficiency

  • Understanding of software automations and utilizing AI

  • Identifying and developing new business opportunities

  • Build and maintain strong client relationships

  • Review and improve the quality of calls made by the cold calling team

  • Data analysis with weekly monthly quarterly and annual reporting

  • Outstanding customer service and clientfocused approach

  • Determination to chase competitively and close contracts with new customers

  • Attention to detail to document and improve processes



Requirements

Job Role and Priorities


What

Who

How

When

New markets

Potential customers

Identify opportunities in new markets

Daily Weekly Monthly reporting

Refine Sales Processes

Internal team members and external resources.

Processes need to consistently be improved and clarified.

Monthly improvements with Quarterly updates

Qualify and Convert Leads

Internal team and external customers

Ensure leads fit within our customer as identified in the playbook and convert them into customers

Daily weekly

Reporting

Internal (employee) and external (customer) reports

Report on employee KPI s top 10 customer accounts lost customer accounts new customer accounts.


Weekly Monthly Quarterly

Quote conversions

Private customers with pending quotes.

Touch points phone calls emails text messages. Asking probing questions.


Job Role and Priorities What Who How When New markets Potential customers Identify opportunities in new markets Daily, Weekly, Monthly reporting Refine Sales Processes Internal team members and external resources. Processes need to consistently be improved and clarified. Monthly improvements with Quarterly updates Qualify and Convert Leads Internal team and external customers Ensure leads fit within our customer as identified in the playbook and convert them into customers Daily, weekly Reporting Internal (employee) and external (customer) reports Report on employee KPI s, top 10 customer accounts, lost customer accounts, new customer accounts. Weekly, Monthly, Quarterly Quote conversions Private customers with pending quotes. Touch points, phone calls, emails, text messages. Asking probing questions.

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