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Guest Services Representative

1 month ago

Malvern, Pennsylvania, United States Extended Stay Full time

Job Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive experience during their stay with us.

Key Responsibilities:

  • Assist guests at all times and respond to their requests in a timely and professional manner.
  • Process reservations, registration, payment, and departures according to company guidelines.
  • Collect relevant guest information for potential sales leads.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software.