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Order Management Analyst

2 months ago

Eugene, United States Mathys+Potestio The Creative Party® Full time

Customer Success – Order Management Analyst

Job Purpose:

The focus of the role is to facilitate timely and accurate execution of order management, returns management and consolidated reporting views for the defined portfolio to achieve the revenue and profitability plan.

Monitor order entry, drive correct vendor compliance and ensure SOX 404B controls in place while performing activities


This is a 6-month Hybrid contract role that is in Eugene, OR with a pay range of $34/HR.


Responsibilities:

  • Maintain established controls and ensure established procedures (SOP’s - Standard Operating Procedures) are followed in close collaboration with the external provider (3rd party) to achieve agreed targets
  • Establish close customer relationships with defined Strategic and non-strategic Accounts and act as first point of contact related conversion of order book and planned demand
  • Facilitate growth through optimizing operational excellence of end to end OTC processes from order procurement through delivery conversion
  • Ensure 404B Compliance


Qualifications:

Education: Bachelor’s degree (or equivalent work experience)

Must Have:

  • 3 years+ experience of business to business or .com accounts customer service
  • 1-2 years in a corporate environment required; apparel industry preferred.
  • Order Management experience preferred.
  • Technical experience with SAP or similar ERP system
  • Fluent English - both Written and Verbal
  • Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)
  • Critical Customer Support Skills
  • Positive attitude: The ability to envision and expect favorable results. The willingness to try new things.
  • Communication:
  • Sharing information between all key stakeholders for mutual commercial benefit.
  • Excellent written and verbal communication skills
  • Strong listening and interpersonal skills with focus on collaborative teamwork and negotiation
  • Proven ability to work with diverse teams
  • Teamwork: The ability to work cohesively towards common goals, creating a positive working environment and supporting each other to combine strengths and enhance overall team performance.
  • Self-management: The skill to work autonomously, problem solving, resisting stress, communicating clearly and managing time and priorities with minimal direction/referral.
  • Willingness/aptitude to learn. The readiness or quickness in learning new skills
  • Decision-making and Problem solving:
  • The ability to process information, make connections, make decisions, and create new ideas.
  • Ability to work independently to resolve problems by partnering with suppliers and key stakeholders to make accurate decisions on execution.
  • Ability to handle multiple tasks and projects simultaneously and conflicting deadlines
  • Excellent organizational/prioritization skills; attention to detail

Preferred

  • Good understanding of logistical processes across markets
  • Experience of Automatic EDI connections
  • Experience with supplier portal applications