Front Desk Administrative Assistant

3 weeks ago

Indianapolis, United States Ivy Tech Full time
Who We Are:
We are a diverse open-access college that fuels Indiana's economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are "higher education at the speed of life"

Our Values:
• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:

GENERAL PURPOSE AND SCOPE OF THE POSITION:
Perform a variety of tasks focused on student success along with general office tasks involving frequent public contact and frequent computer use. As the front desk administrative assistant, serve as the first contact for all visitors to the advising center. Must possess excellent analytical skills, strong verbal and interpersonal communication, energy, enthusiasm and problem-solving capabilities.

MAJOR RESPONSIBILITIES:
  • Serve as the first point of contact for all students and visitors interacting with the academic advising center in person and via phone.
  • Assist students with registering for classes, making appointments, and navigating MyIvy Assist staff, faculty, and the public with questions regarding the enrollment and registration process, FERPA laws, and other college policies.
  • Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
  • Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
  • Assist and support advisors as needed with administrative tasks including put not limited to event planning, communication with students, faculty, and staff.
  • Work with advisors to communicate often and effectively with students, maintaining consistent and positive contact
  • Engage consistently and effectively with all offices on campuses including but not limited to enrollment, registrar, financial aid, student success, counseling center, and bursar.
  • Order and monitor office supplies
  • Assist with planning and implementing all advising events for new and continuing students

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

EDUCATION AND EXPERIENCE:
  • Advanced level knowledge, skills and abilities attained through two (2) years of specialized post-secondary education/training or technical/industry certification in a specific area and substantial related experience.
  • Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees in which every individual feels respected and valued

KNOWLEDGE, SKILLS, and ABILITIES:
  • Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations in a courteous manner
  • Ability to use active listening skills to address student needs
  • Ability to adapt quickly in a fast-paced environment
  • Excellent Customer Service Skills

STARTING SALARY RANGE: $37,000

CLASSIFICATION: N4 (non-exempt)

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.Learn More

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