IN-DHS-Front Desk Receptionist

2 months ago


Indianapolis, United States Lorven Technologies Full time
Role: IN-DHS-Front Desk Receptionist - Job ID - (750984)

Location: 302 W. Washington Street Indianapolis, IN 46204- Onsite

Client - State of Indiana

Job Type : Contract

Webcam Interview only

Position is on-site, Monday thru Friday, from 8am to 4:30pm with 1hour for lunch. Do you accept this requirement?

Position is expected to last for 6 months with the possibility of extension. Do you accept this requirement?

Initial interviews will be via Teams.

  • PHONES - Utilizing excellent customer service, answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
  • PHONE LOG - Calls received will be entered into a log.
  • VOICEMAILS - Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
  • GUESTS/VISITORS/CAMERAS - Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
  • CONTACT LISTINGS - Maintain a current contact listing for the agency and important numbers listing.
  • PACKAGE DELIVERIES - notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
  • SCANNING - back up for assisting with scanning old paper files into an online electronic software system.
  • ADMINISTRATION - various administrative assistance duties as needed.
  • Training provided for all systems. Knowledge of MS Office recommended.


Skill Matrix:

Required / Desired

Amount

of Experience

Previous administrative assistant experience with strong written communication skills.

Required

5

Years

Previous receptionist experience answering high-volume main phone lines.

Required

5

Years

Previous experience in MS Teams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed.

Required

2

Years

Previous customer service experience in a customer-facing role with strong verbal communication skills.

Required

2

Years

Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed.

Required

2

Years

High School diploma or equivalent

Required

4

Years

Associates degree or administrative assistant certification and/or equivalent work experience.

Highly desired

2

Years

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