Chief Engineer

Join the exciting journey of launching a new hotel. We are looking for a dedicated, experienced, and highly skilled Chief Engineer to lead our maintenance team.

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

Like Richmond, Shenandoah Mansions is a place of revived, impossible contradictions: between North and South, old-world and new age, urban and nature, charm and grit. ASH NYC has blended and condensed these contrasts into Shenandoah Mansions – a six-story boutique hotel in Richmond’s bohemian Fan District. Whether on advertising business or an architecture tour of the neighborhood’s Queen-Anne estates, our three F&B spaces (The Phone Inn, Lobby Bar, and the third installment of ASH-Bar) bring together work and pleasure over a single-malt. The hotel’s pine-wood lobby, private garden, 73 guest rooms, and 4 luxury suites connect the folklore and craftsmanship of the Shenandoah valley under one historic roof. As modern Richmond grows its contemporary identity alongside a pastiched European heritage, let Shenandoah Mansions be the ultimate vantage point for that marriage.

JOB DESCRIPTION

The Maintenance Manager is, in essence, the air traffic controller of all of Shenandoah Mansions varied technical components, ensuring all aspects of hotel maintenance and security are in perfect working order. You are a responsible and meticulous individual with excellent leadership and communication aplomb.

Exhibiting equal parts technical skill and intuition, you recognize how integral engineering is with guest experience and hospitality and take great pride in ensuring all hotel operations are implemented in ways that seamlessly inform impeccable service. You see the big and small at the same time, with an ability to oversee hotel operations and keep an eye out for detail. You’re organized and efficient, with strong people skills and a knack for creative problem-solving. Sense of humor is a plus.

DUTIES AND RESPONSIBILITIES

• Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
• On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, outdoor space, and restaurants. Completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms.
• Works closely with other departments (i.e., Front Office and Housekeeping Departments) on maintenance and repairs issues, and Corporate Project Manager to ensure high level of overall satisfaction.
• Orders material and completes work assignments on time and by a specified date.
• Performs work within departmental expense plans. Assists General Manager in capital budgeting.
• Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance activities.
• Replaces/cleans air conditioner filters.
• Notifies management concerning need for major repairs or additions to lighting, heating and ventilating equipment.
• May tend to furnace, air conditioner and boiler to ensure heat, cool air and hot water is working properly for guests.
• Interprets specifications, job orders and company policies to maintenance employees.
• Oversees compliance with OSHA standards regarding proper usage, dilution of products, equipment safety and usage as well as blood-borne pathogen precautions and procedures.
• Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
• Analyzes and resolves work problems or assists employees in resolving work problems.
• Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities.
• Communicates verbally and in writing with all levels of employees.
• Attends regularly scheduled meetings with General Manager and/or department heads, conducts and/or participates in safety meetings at designated intervals with hotel staff.
• Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Handle special projects and other job duties as assigned
• Anticipate guest needs and embody the spirit of service that exceeds a specific role; going above and beyond for all guests and visitors of the hotel

WE ARE SEEKING A CANDIDATE WHO

• Will be passionate about providing exceptional service according to Ash brand standards
• Pays extraordinary attention to detail, meets deadlines, follows up and through
• Is an effective listener that excels at understanding and resolving issues raised by coworkers and guest — no inquiry goes unanswered
• Is a creative problem solver that takes a hands on approach to finding solutions
• Has impeccable team-work and interpersonal skills, as well as supervisor experience
• Can work hours that will spread over weekdays, weekends and holidays
• Can work well under stress or in high-pressure situations
• Is confident in utilizing and learning new technologies, including Microsoft Excel for scheduling and budget
• Enjoys and thrives in an environment where service, creativity, optimism and design are the cues for outstanding guest experiences
• Is capable of lifting up to 20 pounds regularly and up to 40 pounds on occasion, as well as standing, walking, and working on foot for extended periods of time.
• Has exceptional communication skills. There is no such thing as over communicating.
• Has excellent knowledge of plumbing, HVAC, carpentry, mechanicals and other relevant disciplines.
• Has previous hotel experience
• Ideally is bilingual in Spanish
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

COMPENSATION & BENEFITS

• Health insurance, dental insurance, vision insurance
• 401 (k) with company match
• Annually: 10 paid vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays
• 50% food & beverage discount and discounted hotel rooms
• Opportunity for growth within Shenandoah Mansions and parent company ASH NYC
• Work Location: In person

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.