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Chief Operations Officer

2 months ago

Richmond, Virginia, United States Koalafi Full time

About Koalafi:
At Koalafi, we envision a future where essential purchases are never delayed. Our mission is to simplify the payment process for significant acquisitions, allowing more individuals to manage their finances effectively over time.


With over 17,000 retail partners, we seamlessly connect customers to tailored payment solutions that enhance their shopping experience while maintaining brand integrity.


Our 2 million+ satisfied customers appreciate our flexible payment options, which also provide opportunities for credit improvement.


Our dedicated team of over 200 Koalafi professionals thrives in a dynamic environment that promotes growth and career advancement.


Position Overview:
We are in search of a highly skilled and driven Chief Operations Officer to join our leadership team. In this influential role, you will be instrumental in defining and executing operational strategies that will shape the future of our organization.


Key Responsibilities:

Leadership:
Lead and optimize daily operations to align with business objectives, enhancing efficiency and effectiveness throughout the organization.
Develop and nurture a high-performing operations team, fostering a culture of excellence, collaboration, and innovation.
Encourage team members to make informed decisions, innovate, and pursue continuous improvement. Cultivate and retain top talent by promoting a culture of respect and excellence.


Management:

Performance Metrics:
Establish, implement, and oversee metrics and KPIs to assess and enhance operational performance and efficiency.

Vendor Relations:
Maintain productive relationships with third-party vendors, ensuring compliance with service level agreements and contributing to the overall success of the organization.

Risk Management:
Identify and mitigate operational risks, ensuring adherence to industry regulations and standards.

Budget Oversight:
Manage the operations budget and P&L, optimizing variable operational expenses while upholding high-quality standards.


Strategic Initiatives:
Collaborate cross-functionally with key stakeholders, including product, engineering, marketing, and sales teams, to align operational strategies with business goals, eliminate inefficiencies, and enhance customer and merchant experiences.

Problem Solving:
Address operational challenges with innovative solutions, fostering a culture of continuous improvement.

Reporting & Analytics:
Create dashboards for performance tracking and actionable insights, presenting updates to senior executives on operational performance metrics.


Qualifications:

Operational Expertise:
Extensive experience in call center operations, collections, and recoveries, with a focus on enhancing performance and customer satisfaction.

Leadership Skills:
Proven ability to motivate and inspire diverse teams, driving performance and fostering a collaborative environment.

Analytical Skills:
Strong analytical and critical thinking capabilities, with a focus on data-driven results.

Technical Knowledge:
Familiarity with fintech products and services, with the ability to collaborate closely with technical teams.

Vendor Management:
Experience in managing third-party vendors and ensuring alignment with organizational goals.

Strategic Thinking:
Strong strategic planning skills, with the ability to align operational activities with business objectives.

Project Management:
Demonstrated experience in overseeing complex projects, with a track record of delivering results on time and within budget.

Communication Skills:
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

Adaptability:
Ability to thrive in a fast-paced startup environment, demonstrating a proactive approach and flexibility in adapting to change.


Why Join Koalafi:
A career at Koalafi offers the chance to tackle exciting challenges daily. We pride ourselves on a culture of innovation, trust, and ownership. You will have the opportunity to step outside your comfort zone, build meaningful relationships, and lead projects that ultimately help individuals access the resources they need.


Benefits:
At Koalafi, your contributions will directly impact our products and shape the company's success. We offer competitive compensation and benefits packages to support your well-being, including:
- Comprehensive medical, dental, and vision coverage
- Generous PTO and paid holidays
- 401(k) retirement plan with company matching
- Student loan and tuition reimbursement
- Commuter assistance
- Parental leave programs
- Inclusion and engagement initiatives.