Broadcast Network Operations Lead

3 weeks ago

New York, United States Swift Technologies Inc Full time

Role: Broadcast Network Operations Lead

Location: New York – Local Candidates Preferred

Project Tenure: 12 Month


Relevant Experience: 10+ Years


Job Description & Requirements:

Minimum Qualifications:

* Education: Bachelor’s degree in Electrical Engineering or Network/System Engineering with a

strong focus on Television Broadcast, Streaming, and OTT experience, or equivalent practical

experience.

* Experience: A minimum of 10 years of relevant work experience in deploying and managing

network or systems environments that support Television Broadcast, Streaming, and OTT

services.

* Television Operations Center Experience: Proven experience working in a Television Operations

Center, with responsibility for 24/7 monitoring of live video and audio streams.

Responsibilities:

1. Incident Management: Respond to and troubleshoot incidents escalated from the Tier 1 Analyst

team, performing advanced troubleshooting as per defined SOPs and meeting SLA levels.

2. Incident Escalation & Ownership: Triage and escalate incidents as required, maintaining end-to-

end ownership until ticket resolution.

3. Diagnosis & Tracking: Validate problem descriptions, conduct detailed diagnostics, and track

incidents within the trouble-ticketing system.

4. Backlog Management: Address backlog tickets from previous shifts and ensure necessary

follow-ups are conducted.

5. External Escalations: Monitor and manage external escalations, including follow-ups for

outstanding tickets and Root Cause Analyses (RCAs).

6. Major Incident Handling: Participate in, manage, and drive the resolution of major incidents.

7. Postmortem & Problem Management: Develop postmortem reports and lead problem

management initiatives.

8. Communication: Handle escalated incidents, working closely with customers and stakeholders

to provide regular outage notifications.

9. Service Requests & Station Turn-ups: Manage service requests and perform new station turn-

ups.

10. Process Improvement: Provide regular feedback on troubleshooting processes and

documentation gaps, updating existing SOPs and developing new ones as needed.

11. Documentation: Update infrastructure documentation, including system understanding

documents, SOPs, and infrastructure diagrams.

12. Shift Coordination: Actively participate in daily standup meetings and shift handover calls,

providing updates on pending tickets for the next shift.

Required Skills & Qualifications:

* Network Operations Center (NOC) Experience: At least 5 years of experience as an L3 engineer

or team lead in a Video NOC, technical support center, or in network troubleshooting for

broadcast, streaming, or OTT platforms.

* NOC Tools & ITIL Processes: Strong understanding of NOC monitoring tools, event handling, and

ITIL processes.

* Incident Management Expertise: Extensive experience in end-to-end incident management,

including ticketing and supporting maintenance requests.

* Data Networking & Video Networking: Solid understanding of data networking, video

networking technologies, and the associated protocols.

* Switching & Routing: Proficient in switching and routing technologies, with hands-on experience

using Cisco/Juniper device CLIs.

* Network Traffic Monitoring: Experience monitoring and analyzing network traffic with tools

such as Logic Monitor and SolarWinds NTA.

* Firewall & Security: Expertise in firewall configuration and deployment, specifically with Fortinet

Fortigate, Checkpoint, Cisco ASA, and Juniper SRX.

* Juniper Experience: Proficiency with Juniper MX40, EX4200, SRX 1500 series, and Juniper

Apstra.

* Load Balancing: Experience configuring and administering F5 Big-IP Load Balancers (GTM and

LTM), including writing iRules.

* SIEM Tools: Skilled in deploying and configuring SPLUNK (SIEM Tools) for log and event data

aggregation.

* SD-WAN Solutions: Experience deploying SD-WAN solutions, including vEdge, vBond, vSmart,

and vManage.

* Wireless Infrastructure: Proficiency in managing wireless infrastructure such as Cisco Meraki,

Aruba, Clear Pass, and BYOD management.

* Audio/Video Technologies: In-depth knowledge of audio/video technologies, including MPEG-

4/H.264, HEVC/H.265, ASI, MPEG2 Transport Streams, ATSC, PCM, AC3, and related standards.

* Video Platforms & Delivery Networks: Experience with at least two video platforms and two

areas of a Video Delivery Network (e.g., Acquire, Encode, Encrypt, Deliver).

* Advanced Troubleshooting: Ability to perform advanced troubleshooting on audio/video

technologies, IPTV platforms, and switching/routing protocols.

* Project Deployments: Experience rolling out configuration changes and managing project

deployments.

* Leadership & Problem Management: Provide guidance to Video Operations Analysts, lead

problem management efforts, and develop postmortem reports in collaboration with the team.

* Sports Event Familiarity: Knowledge of American sports events such as MLB Baseball, College

Football, NFL, and NBA Basketball is preferred.

* Shift Work: Willingness to work in shifts within a 24x7 operational environment.

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