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Customer Service Representative

2 months ago

Loma Linda, United States JDI Distribution Full time
Who We Are

JDI Distribution is an industry leading manufacturer distributor exporter and wholesaler of premium food brands and consumer products supported by award winning customer support. We provide individuals (B2C) and companies (B2B) with products and services they want. We believe that all of our customers deserve the highest level of service and we are committed to providing just that.

Since 2015 JDI Distribution has built new brands launched new food products onboarded new distribution partners and connected our products with new wholesalers retailers distributors buyers and sellers and still searching for more Collectively our group of global brands have shipped overproducts worldwide.

Who Are We Looking For

We are looking for a Customer Service Representative to run the office by monitoring and responding to customerrelated inquiries and general problems. In addition for this role you should be wellversed in writing speaking communicating and problem solving. You should also be polite friendly and patient with both your team and our guests. This position will report to the Senior Sales and Customer Service Manager and will work with other departments to complete the coordination of delivery product and special deal(s) solutions for customers.

** Do not apply if you are looking for freelance work remote work and/ or consulting work. **

Day to Day Responsibilities
  • Assist customers with seeking solutions to specific and individualized situations.
  • Prioritize customer needs.
  • Assist with trouble shooting issues.
  • Learns understands and uses our Inventory Management Tool(s)
  • Proven ability to handle or diffuse escalated complaints and/or cases of unsatisfied customers.
  • Proven ability to articulate the distinct aspects of services and products
  • Knowledge of how to develop clientfocused achievable and differentiated solutions.
  • Motivate staff to improve customer service with clients.
  • Cultivate lasting relationships with the Sales Team to grow customer loyalty.
  • Meet with the Senior Sales and Customer Service Supervisor to assess the companys performance.
Job Type: Fulltime/ Day Shift
Expected Hours: 40 per week
Work Location: In person; Loma Linda CA

If you are motivated productive highly efficient and want to step in the role of Customer Service Representative then apply today we are hiring immediately Qualified candidates should submit a resume your resume ASAP as the position will fill quickly

RequirementsJob Requirements
  • Excellent listening negotiation and presentation skills
  • Excellent written and verbal communications skills
  • Great interpersonal and customer service skills.
  • Ability to answer high volumes of calls and emails on a daily basis.
  • High patience tolerance
  • Outstanding written and verbal communications skills.
  • Indepth knowledge of marketing techniques and best practices.
  • Capacity to manage various projects and work to tight deadlines.
  • Excellent organizational and multitasking skills.
  • Ability to multitask in a fastpaced environment.
  • Strong analytic and problemsolving skills.
  • High School Diploma or Bachelor s degree required.
  • Entry Level

BenefitsBenefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Pay: $17.50 $18.00 per hour

Job Requirements Excellent listening, negotiation, and presentation skills Excellent written and verbal communications skills Great interpersonal and customer service skills. Ability to answer high volumes of calls and emails, on a daily basis. High patience tolerance Outstanding written and verbal communications skills. In-depth knowledge of marketing techniques and best practices. Capacity to manage various projects and work to tight deadlines. Excellent organizational and multitasking skills. Ability to multi-task in a fast-paced environment. Strong analytic and problem-solving skills. High School Diploma or Bachelor s degree required. Entry Level