Customer Service Representative

6 months ago


Yorba Linda, United States iStaff Pros Full time
Summary:

We're seeking an ambitious, hardworking and friendly Customer Service Representative to be part of our growing team Our Agency prides themselves in providing top level customer service.

Customer Service Representative Duties:
  • Assist with inbound customer calls
  • Assist clients to resolve general service inquiries as needed
  • Follow-up with existing and potential clients
  • Review billing questions with clients
  • Perform other duties as assigned
We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.

The ideal candidate will:
  • Have a high-energy, positive approach
  • Be able to meet individual performance metrics goals
  • Successfully juggle multiple priorities at any given time
  • Possess outstanding written and verbal communication skills
  • Understand basic product, billing and processing guidelines
  • Accept feedback when offered and works well with others
  • Have solid computer skills with knowledge of Windows and Microsoft Office
  • Bilingual in Spanish is preferred
Education:
  • High school or equivalent (Required)
Benefits:
  • Competitive guaranteed hourly wage
  • Commission and Bonus opportunities
  • Health insurance and 401(k) available
  • Paid time off
  • Licensing and Continuing Education reimbursement
  • Paid product training
  • Career advancement opportunities
  • And much, much more


This is a Full-Time, permanent position
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