Customer Service Representative

6 days ago


Mira Loma, California, United States Merchants Metals Full time

Job Type: Full-time

Description:

We are seeking a highly skilled Customer Service Representative to join our team at Merchants Metals. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Process and verify the accuracy of customer orders utilizing our internal ERP system.
  • Schedule and confirm shipping quantities and dates with freight carriers and customers.
  • Initiate responses and actions to customer inquiries and resolve order-related issues in a timely manner.
  • Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc.
  • Use internal systems and data to research and resolve difficult customer service situations.
  • Identify and introduce new ideas and solutions to increase the customer service department's accuracy, efficiency, and responsiveness.

Requirements:

  • One to three years of experience in inside sales, sales, or customer service.
  • A high school diploma or GED.
  • Experience in the fence industry or experience as a fencing installer is a plus.

About Merchants Metals:

Merchants Metals is one of North America's largest manufacturers and distributors of fence systems. With 35 distribution branches and four manufacturing facilities, we offer a complete line of perimeter security solutions for industrial, commercial, and residential applications.

Why Work With Us:

  • We offer a competitive salary and benefits package, including health, dental, and vision coverage.
  • We invest in your retirement with a strong company match in your 401K.
  • We provide company-paid and long- and short-term disability insurance.
  • We offer optional add-ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance.


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