Customer Service Representative
6 days ago
Job Type: Full-time
Description:
We are seeking a highly skilled Customer Service Representative to join our team at Merchants Metals. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Process and verify the accuracy of customer orders utilizing our internal ERP system.
- Schedule and confirm shipping quantities and dates with freight carriers and customers.
- Initiate responses and actions to customer inquiries and resolve order-related issues in a timely manner.
- Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc.
- Use internal systems and data to research and resolve difficult customer service situations.
- Identify and introduce new ideas and solutions to increase the customer service department's accuracy, efficiency, and responsiveness.
Requirements:
- One to three years of experience in inside sales, sales, or customer service.
- A high school diploma or GED.
- Experience in the fence industry or experience as a fencing installer is a plus.
About Merchants Metals:
Merchants Metals is one of North America's largest manufacturers and distributors of fence systems. With 35 distribution branches and four manufacturing facilities, we offer a complete line of perimeter security solutions for industrial, commercial, and residential applications.
Why Work With Us:
- We offer a competitive salary and benefits package, including health, dental, and vision coverage.
- We invest in your retirement with a strong company match in your 401K.
- We provide company-paid and long- and short-term disability insurance.
- We offer optional add-ons like Legal Shield, Identity Theft Protection, Critical Illness insurance, and Accident insurance.
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