Retirement Benefits Specialist 1.

4 months ago

Atlanta, United States GeorgiaGov Full time

Internal Job Profile Summary

Job Responsibilities & Performance Standards

·Monitors, reviews and balances monthly reports, contributions and rehired retiree data for assigned employers.

·Researches and resolves any basic data edits and contribution errors occurring when processing the monthly transactions whether through the website or as files, including service and contributions; resolution activity should include, but is not limited to follow-up with employers, basic system adjustments and basic data revision.

·Allocates employer cash receipts related to the monthly transactions, and resolves timing or invalid data submissions.

·Reconciles monthly employer reports, data files and cash receipts.

·Creates monthly invoices for deficiencies or overpayments for current monthly reporting.

·Works and communicates with employers to reconcile invoices with accounts, and to resolve any basic issues on aged invoices.

·Perform routine processing on the Ad Hoc Termination, Forfeited Leave, Invalid Addresses and Missing Enrollment reports.

·Researches unallocated cash receipts.

·Maintains accurate employer and GASB contact database.

·Under general supervision, works on the GASB 67 and GASB 68 audits, reporting and tracking, special projects, and data clean-up efforts.

·Responds to requests from Member Services regarding basic account adjustments and prior period changes.

·Responds to requests from statewide employer human resources and payroll staff regarding employer responsibilities, web reporting issues, membership eligibility, and day-to-day transaction activity.

Technical Competencies Required for Job

Plan Provisions

§Understands and applies basic rules for plan eligibility for members and rehired retirees and associated employer reporting requirements

Computer/Technical Capability

§Basic understanding and application of the pension software and web modules

FMD Processes

§Basic understanding of core FMD processes:

ÞEmployer Reporting Flow

ÞKnowledge of data conditions

ÞKnowledge of edits

ÞAbility to reconcile Employer Reports

Statewide Core Behavioral Competencies Required for Job

Basic Level Competencies

Accountability

Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust

Customer Service

Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service

Results Orientation

Consistently delivers required business results; sets and achieves achievable, yet aggressive, goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals

Teamwork and Cooperation

Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others

Judgment and Decision Making

Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia

Additional Behavioral Competencies Required for Job

Basic Level Competencies

Communication

Flexibility

Initiative

Proactively identifies ways to contribute to the State’s goals and missions; achieves results without needing reminders from others; identifies and takes action to address problems and opportunities

Cultural Awareness

Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect

Ethical Behavior & Integrity

Upholds the highest personal and business standards, demonstrates honesty, is able to maintain the trust of others; does not jeopardize business relationships for personal gain; able to maintain confidential information.

ERS Career Development Levels

·Retirement Specialist 2

·Retirement Specialist 3

·Retirement Specialist Supervisor

Work Environment

This is a general office environment consisting of cubicle desk space. Ambient room temperatures, lighting and traditional office equipment are provided as found in a typical office environment.

Physical Demands

ERS Preferred Qualifications

Bachelor’s degree in business OR four years of related experience.

Statewide Entry Qualifications

Bachelor's degree in business, accounting, or finance from an accredited college or university.

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