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Retirement Operations Specialist

3 months ago

Atlanta, United States Teachers Retirement System of Georgia Full time
Job DescriptionJob Description

The Teachers Retirement System of Georgia (TRSGA) is seeking a dedicated and detail-oriented Retirement Operations Specialist to join our team. Under the general supervision of the Operations Manager, the incumbent will perform a variety of duties related to the calculation and administration of new retiree and death benefits. Responsibilities include preparing correspondence, processing applications, and providing high-quality customer service to members.

MINIMUM QUALIFICATIONS & EDUCATION

  • Minimum of two-year associate degree and/or experience in technical bookkeeping, accounting, auditing, claims adjusting, eligibility determination or reviewing and analyzing requests for determination of retirement benefits or other related benefits;
  • Equivalent combination of education and experience.

PREFERRED ADDITIONAL QUALIFICATIONS

  • Knowledge of operating basic computer operating system and equipment;
  • Basic arithmetic; and clerical accounting methods, procedures and terminology.
  • Ability to analyze data and determine correct information for benefits.
  • Ability is required to communicate effectively; and, to determine when specific laws should be applied to certain types of benefits, rollovers and disbursements.
  • Ability is required to take initiative to solve problems; to resolve complex issues involving retirement benefits; and to make independent decisions in accordance with laws, rules and regulations and applying policies to difficult problems.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Eligibility Determination: Evaluate eligibility for retirement and death benefits.
  • Benefit Calculation: Analyze data to ensure accurate benefit calculations and compliance with state and federal regulations.
  • Documentation Review: Assess retirement forms for authenticity, accuracy, and completeness.
  • Customer Service: Offer prompt and friendly service to members, beneficiaries, and employers.
  • Workflow Management: Handle a high volume of work while maintaining quality and meeting payroll deadlines.
  • Communication: Provide clear and accurate information through various communication channels.
  • Other Duties: Perform additional tasks as assigned.

SPECIALIZED DUTIES AND RESPONSIBILITIES

  • Reviews and analyzes various records and other information to accurately determine retirement benefits, beneficiary benefit estimates, service credit, death benefits and other related information.
  • Applies appropriate equations and methods for determining benefits, beneficiary benefit estimates, years of service, and various service and purchase credits available to members in cooperation with agency management.
  • Provides timely and accurate information in person, on the telephone or in writing to all members and agencies of the system.
  • Verifies contribution data and service credit submitted to agency are correct and member’s information for calculations are correct.

ADDITIONAL INFORMATION

EARN MORE THAN A SALARY In addition to a competitive salary, TRS offers a generous benefit package, which includes a pension plan;401(k) with matching contribution; 13 paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending accounts.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED.

Candidates for this position are subject to a reference and a background check.

The Teachers Retirement System is an Equal Opportunity Employer

Company DescriptionTRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.Company DescriptionTRS administers the fund from which teachers in the state's public schools, many employees of the University System of Georgia, and certain other designated employees in educational-related work environments receive retirement benefits. TRS offers a defined benefit plan, guaranteeing a monthly benefit - based on a member's final average salary and service - which is payable for the life of the member, and when applicable, transferable to a member's spouse or beneficiary.