SFHN Chief Quality Officer
2 months ago
Company Description
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening – Friday, August 16, 2024 Application Deadline – The application filing will be open continuously at least through Friday, August 30, 2024, and will close any time thereafter. Salary – (Range A Salary between $226,798 and $289,380) Appointment Type: Recruitment ID: PEX-0943-EXEMPTThe Mission of the San Francisco Department of Public Health (DPH) is to protect and promote the health of all San Franciscans. DPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network (SFHN), Population Health Division (PHD), Behavioral Health Services (BHS), and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
Job Description
Under general administrative direction, The SFHN Chief Quality Officer has oversight and responsibility for all Quality Management related activities throughout the SFHN. The SFHN includes Zuckerberg San Francisco General Hospital & Trauma Center, Laguna Honda Hospital & Rehabilitation Center and Ambulatory Care that includes Primary Care, Whole Person Integrated Care, Jail Health Services, Maternal Child and Adolescent and HIV Health Services. The SFHN CQO works with clinical and non-clinical staff and administrators to improve overall patient/resident safety and SFHN systems-level outcomes. They also support, promote, and encourage a culture of safety throughout the SFHN.
The SFHN Chief Quality Officer also performs the following essential duties:
Oversees and coordinates all SFHN efforts to monitor and maintain compliance with all regulatory, state, federal, and Joint Commission requirements. Provides the necessary vision, political acumen, and leadership fortitude to effectively motivate and direct the SFHN Quality Management Team, clinical and non-clinical services, and staff in developing and achieving quality goals/objectives and promote alignment and standardization (where applicable) throughout the SFHN in alignment with the values, vision and mission of the SFHN. Creates an environment that fosters innovation and performance, supporting the implementation of programs that continuously advance clinical outcomes and patient experience. Actively implement innovative ideas to redefine, measure and improve quality. Responsible for maintaining the SFHNs system-wide Quality program; to include data collection, aggregating and analyzing data, maintaining policies and procedures, and reporting to administrators, Medical Staff, and the Governing Body. Coordinates performance improvement efforts, risk management, patient safety, regulatory compliance and infection prevention and control programs and activities within the SFHN so that teams work effectively to meet organizational and strategic priorities. Works closely with clinical and non-clinical teams for improvement on key performance indicators, designs processes for new initiatives, services and other targets identified by SFHN and DPH leadership. Serves as an internal consultant to SFHN and DPH leadership, clinical and non-clinical staff in the areas of regulatory, process improvement, performance monitoring, and statistical analysis. Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate effectiveness, reliability, efficiency, etc. using available information systems data. Where other data is necessary but not readily available, designs and implements appropriate data collection processes. Responsible for the coordination, development and implementation of administrative policies and procedures and reviews existing policies and procedures for compliance with federal, state and local regulations. Lean leader and role models the use of proven performance improvement and quality tools (A3 thinking, PDSA) as a means to solve quality-related challenges and uses data to drive improvement; Ensures Quality Program alignment with the mission, vision and strategic goals of the San Francisco Health Network and the Department of Public Health.The SFHN Chief Quality Officer (0943 Manager VIII) may perform other duties as assigned or required.
Qualifications
Required Minimum Qualifications (all applicants must verify that they meet both elements below):
Education: Possession of a Bachelor’s degree from an accredited college or university; AND Experience: Six (6) years of managerial experience in healthcare quality improvement, all of which must include supervising healthcare professionals.Education substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.
Experience substitution: Possession of a Master’s degree from an accredited university or college in Public Health, Business Administration or a closely related field may substitute for up to one (1) year of the required experience.
Note : One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Selection Procedures
The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.
Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Additional Information
How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at Applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.
Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Please review the following policies regarding DPH employment requirements that safeguard yourself and others.
Additional information regarding Employment with the City and County of San Francisco:
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