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Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged

4 months ago

Portland, United States State of Oregon Full time
Job Description: We are in search of a Benefit & Eligibility Worker to become part of our team at the South East Portland Self Sufficiency Office. Bilingual and multilingual individuals are encouraged to apply.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives. Refugee Benefit and Eligibility Workers conduct benefits determination for families who have come to Oregon from around the globe  This is a tight knit team doing meaningful work that helps families resettle into their new lives in Oregon.  

You will work in the South East Portland branch located on SE Malden Street assisting Oregonians in-person.

Bilingual/Multilingual Encouraged

This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply. ODHS is able to pay bilingual and multilingual differentials for those who can pass a language proficiency test in a language other than English. Some of the languages commonly spoken are Spanish, Russian, Ukrainian, Somali, Burmese, Arabic, Haitian Creole, Dari and Pashtu. 

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

  • An equivalent combination of education, training, and experience relative to the class concept.

Candidates are required to clearly demonstrate that they meet the minimum qualifications listed under "What you need to qualify" in their submitted resume or application. To best accomplish this, candidates should provide a comprehensive resume or application detailing all work experience, job responsibilities, education, and any pertinent volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

Technical and soft skills that may help the candidate be successful in this role. We are looking for candidates with:

•  Experience interviewing customers in person & by phone to obtain information to determine eligibility for a service or program.
•  Experience demonstrating compassion and empathy with customers experiencing financial or emotional stress.
•  Experience working independently with little guidance, as well as experience contributing to a high functioning team.
•  Experience in completing tasks and projects with deadlines while prioritizing a high-volume workload.
•  Experience adapting communication styles to meet various customers’ needs while professionally interacting and communicating complex information to a high volume of diverse customers.
•  Experience in creating and maintaining written documentation of activities concerning individual client cases.
• Experience interpreting and applying policy and procedure.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.  

Your duties at a glance

As an employee working in the (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. 

As a Benefit & Eligibility Worker, you will:

  • Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

  • Assessing client family strengths and needs, connecting families to other resources and programs.

  • You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Working conditions

  • Work is conducted in offices and other program sites.

  • May interact with clients who are under emotional or financial stress.

  • May require sitting at a terminal or telephone for prolonged periods of the workday.

  • This position works in the Self Sufficiency office.