Technical Support

2 weeks ago

Phoenix, United States SolarEdge Full time

Power the Future with us

SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.

By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.

The Subject Matter Expert role is an extension of the tierI team. This role is responsible for resolving all matters pertaining to our Commercial StorEdge Energy Hub and BUI product lines with a strict focus of first call resolution.

The ideal candidate will demonstrate high level knowledge of our products and processes have a proven ability in advanced troubleshooting with keen attention to detail and is determined to learn and grow in their career. The candidate must also possess superior customer service/communication skills to ensure an efficient and quality interaction with our customers.

Duties and Responsibilities:

  • Answer inbound calls to troubleshoot SolarEdge products (including but not limited to battery BUI Energy Hub and Commercial products)
  • Follow up with customers via phone or email as needed to ensure 100% satisfaction
  • Schedule calls when needed for a better customer experience while remaining organized
  • Attend weekly training s specific to the Subject Matter Expert team
  • Remain up to date on all new issues and trends relating to these product lines
  • Process RMA s for damaged or faulty hardware
  • Maintain open case load to ensure fast response times to customers
  • Solve technical issues with a higher level of permissions on internal software and tools
  • Review and escalate any trends found with our products to the Tier II team
  • Enforce standards of high quality written and verbal communications to our customers
  • SREC and Grid Services


Country:
United States

City:
Remote

Requirements :

Required Skills and Qualifications:

  • Spanish speaking is required.
  • AA or technical degree or equivalent professional training preferred.
  • Two years experience in a support center (call center) environment technical helpline and/or remote support services.
  • One year solar industry experience highly preferred but not required.
  • Experience with solar electric products and National Electric Code (NEC) is helpful.
  • Ability to stay calm and demonstrate effective time management in a high stress environment.
  • Strong typing experience.
  • Exceptional listening and questioning skills.
  • Outstanding verbal and written communications skills.
  • Ability to multitask in a very fastpaced environment.


FAIR PAY & A JUST WORKPLACE

At SolarEdge we are committed to fair transparent pay and we strive to provide competitive marketinformed compensation. The pay range for this position in Arizona at the start of employment is expected to be between $19 $23 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as jobrelated knowledge skills experience and other objective business considerations.

Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.

Remote Work :

Yes

Employment Type :

Hourly

  • Senior Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Senior Technical Support EngineerGTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.Key Responsibilities:Provide expert technical support,...

  • Senior Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job Summary: GTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. The selected candidate will be part of the Enterprise Computing Global Support team with primary focus on a major semiconductor manufacturer in the Phoenix/Chandler Arizona area.Key Responsibilities: Provide dedicated support, including...

  • Senior Technical Support Engineer

    2 weeks ago

    Phoenix, United States GTN Technical Staffing Full time

    Senior Technical Support Engineer HIGHLIGHTS Location: Phoenix AZ (Remote) Position Type: Direct Hire Hourly / Salary: Based on Experience Residency Status: US Citizen or Green Card Holder ONLY Our client is looking for a Senior Technical Support Engineer to join their team! Job Summary: The selected candidate will be part of the...

  • Senior Technical Support Engineer

    5 days ago

    Phoenix, United States GTN Technical Staffing Full time

    Senior Technical Support Engineer HIGHLIGHTS Location: Phoenix AZ (Remote) Position Type: Direct Hire Hourly / Salary: Based on Experience Residency Status: US Citizen or Green Card Holder ONLY Our client is looking for a Senior Technical Support Engineer to join their team! Job Summary: The selected candidate will be part of the...

  • Senior Technical Support Engineer

    4 weeks ago

    Phoenix, United States GTN Technical Staffing Full time

    Senior Technical Support EngineerHIGHLIGHTSLocation: Phoenix, AZ (Remote)Position Type: ​​​Direct Hire Hourly / Salary: Based on Experience Residency Status: US Citizen or Green Card Holder ONLY Our client is looking for a Senior Technical Support Engineer to join their team!  Job Summary: The selected candidate will be part of the Enterprise...

  • Senior Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job SummaryThe selected candidate will be part of the Enterprise Computing Global Support team with primary focus on one major semiconductor manufacturer in the Phoenix/Chandler Arizona area. This role will be to become the trusted advisor to and virtual extension of the EDA queue maintainers ensuring optimized usage of clients products through best...

  • Senior Technical Support Engineer

    3 weeks ago

    Phoenix, United States GTN Technical Staffing Full time

    SeniorTechnical SupportEngineerHIGHLIGHTSLocation:Phoenix AZ(Remote) Position Type:Direct Hire Hourly/ Salary: Based on Experience Residency Status:US Citizen or Green Card HolderONLY Ourclient is looking for a Senior TechnicalSupport Engineer to join theirteam! Job Summary: The selected candidate will be part of theEnterprise Computing Global Support...

  • Technical Support

    1 month ago

    Phoenix, United States Experis Full time

    Our client is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the IT department supporting various teams. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well in a team environment. Job Title: Technical Support...

  • IT Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job SummaryWe are seeking a skilled Desktop Support professional to join our team at GTN Technical Staffing. As a key member of our technical staff, you will be responsible for providing top-notch support to our clients, ensuring their technology needs are met with efficiency and expertise.Key ResponsibilitiesManage and resolve technical issues related to...

  • Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their technology needs are met.Job SummaryThe Technical Support Specialist will be responsible for:Providing...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Job Summary:The Technical Support...

  • Technical Support Specialist

    3 days ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our internal employees via phone. You will troubleshoot basic technical issues with MS applications and proprietary systems, and provide...

  • Technical Support Specialist

    1 week ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistJob Summary:Collabera is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat. You will troubleshoot and resolve technical issues related to MS applications and proprietary systems....

  • Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and providing excellent customer service.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Technical Support Analyst to join our team at TEKsystems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our financial advisors and support staff on proprietary software platforms.Key ResponsibilitiesProvide technical support in an inbound call center environment to resolve...

  • Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job Title: Technical Support SpecialistCollabera is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to internal employees and external clients.Key Responsibilities:Provide technical support via phone, email, and in-personTroubleshoot and...

  • Technical Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Technical Support Analyst to join our team at TEKsystems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our financial advisors and support staff on proprietary software platforms.Key ResponsibilitiesProvide technical support in an inbound call center environment to resolve...

  • Technical Support Specialist

    4 weeks ago

    Phoenix, Arizona, United States Collabera Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Collabera. As a key member of our global support team, you will provide technical assistance to our clients and internal stakeholders, ensuring seamless support and resolution of technical issues.Key ResponsibilitiesProvide technical support via phone and other...

  • Technical Support Specialist

    4 days ago

    Phoenix, Arizona, United States Applied Materials Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Applied Materials. The successful candidate will be responsible for providing technical support to our customers, including escalations, fleet performance, system installations, and upgrades.Key ResponsibilitiesProvide technical support to customers, including...

  • Technical Support Specialist

    3 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Technical Support Analyst to join our team at TEKsystems. As a Technical Support Analyst, you will be responsible for providing technical assistance to our financial advisors and support staff on proprietary software platforms.Key ResponsibilitiesProvide technical support in an inbound call center environment to resolve...