Compliance Specialist Regulatory

2 months ago

Helena, United States State of Montana Full time
Compliance Specialist Regulatory-(24142309)

The Public Service Commission seeks a part-time compliance specialist to join our regulatory compliance team. This incredible team handles the consumer relations, water and sewer, telecommunications, and transportation programs to verify compliance within Montana to ensure fair prices, responsible business practices, and reliable services for Montana customers. This position offers a unique opportunity to work with an innovative state agency. The successful candidate will join our team of highly motivated staff who collaborate on interesting, meaningful, and critical work. Together we strive to meet our agency's goal of providing extraordinary service to the citizens of Montana.

 As part of a fun and dynamic compliance team, the duties below are shared amongst the team. 

• Responds to consumers and negotiates disputes between regulated companies and their customers. 
• Facilitates public comment and access to Commission proceedings. 
• Researches, interprets, and audits utility compliance with state laws, administrative rules, utility tariffs, and commission and utility policies. 
• Assesses and prepares reports of consumer assistance requests, including findings and resolution. 
• Recommends corrective actions for violations of laws, rules, tariffs, or policies.
• Processes registrations and insurance compliance documents.
• Coordinates with staff on dockets and evaluates testimony or comments from parties. 
• Examines and evaluates compliance with regulations for standard and operating ratio-based ratemaking for water and sewer utilities. 
• Monitors and evaluates the use of numbering resources by telecommunications carriers. 
• Evaluates interconnection agreements between incumbent local exchange carriers and competitive carriers.
• Cross-trains with and provides backup coverage for receptionist, document processing, commission meetings, and other support as needed. 

Special Information: A resume, cover letter, and supplemental question are due at time of application.

Please answer the following supplemental questions.

1. Please explain the process you use to produce a well-written and effective document.

Benefits Provided: On the first day of employment, employees and eligible dependents receive health coverage with medical, dental, vision, and prescriptions including free health care provided by the Montana Health Care Center. Wellness programs, life insurance, and retirement plan choices are offered. New employees also receive prorated 15 vacation days, 12 sick days, and paid holidays including a floating holiday. Flexible schedules may be considered as work/life balance is healthy and encouraged. 

Agency:

The Montana Department of Public Service Regulation (DPSR) is a small state agency with a big impact. We are headed by 5 elected commissioners (the Commission) representing every region of beautiful Montana. Commonly referred to as the Public Service Commission (PSC), our agency is staffed by a team of approximately 33 professionals in the Legal, Regulatory, and Administrative Services Divisions. The PSC is responsible for supervising monopolistic industries within Montana to ensure fair prices, responsible business practices, and sustainable, reliable service for the Montana customers who rely upon them. Regulated industries currently include privately held power, water, sewer, telecommunications, sanitation, and certain commercial transportation providers. The PSC also plays a vital role in railway and pipeline safety. The agency has a clear and well-defined strategic plan to enhance our operations, work environment, and value to the public. Our team includes seasoned leaders with expertise and institutional knowledge coupled with newly elected commissioners with innovative ideas for the agency.

Employees enjoy a personable work environment. Staff members are encouraged to cross-train with other positions, providing an opportunity for diversified professional experiences and advancement. The PSC provides ample parking in a private parking lot immediately adjacent to our ground-floor office space, and the building is conveniently located between two of Helena’s least congested thoroughfares -- making the drive, walk or ride to work quick and easy.

Knowledge, Skills and Abilities (Behaviors):

Required for the first day of work:
• Knowledge of research methods, data analysis, and report writing.
• Knowledge of customer service principles and practices. 
• Strong organizational, analytical, investigative, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Excellent customer service and phone acumen.
• Microsoft Office Suite platforms including Excel, Word, Outlook, and PowerPoint. 
• Flexibility, impartiality, and attention to detail.
• Ability to quickly become highly proficient in the effective use of the Department’s electronic case management software platform.
• Ability to maintain positive attitude and meet strict deadlines. 
• Ability to work independently and with a team.
• Ability to build and maintain good interpersonal relationships with work associates and internal and external constituencies.

Minimum Qualifications (Education and Experience): 

• Associate’s degree and three years of job-related experience. Training assignment considered with no degree or less experience. 
• Related combinations of education, training, and experience may be considered.
• Preferred experience with consumer relations or assessing compliance with state or federal regulations. 

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