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ThinkDesk Support Specialist

2 months ago

Alexander City, Alabama, United States Noblesoft Technologies Full time

Job Summary:

Noblesoft Technologies is seeking a skilled ThinkDesk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to clients via phone, email, and remote desktop connections.
  • Endpoint Administration: Manage and maintain client endpoints, including Windows, MacOS, and mobile devices.
  • Cloud Storage and Applications: Support clients with cloud storage applications like Box and OneDrive, as well as Adobe applications.
  • ServiceNow Ticket Process: Manage and resolve client tickets in a timely and efficient manner.
  • Collaboration and Communication: Work closely with cross-functional teams to resolve complex technical issues and communicate effectively with clients.

Requirements:

  • Technical Skills: Proficiency in Windows, MacOS, and mobile devices, as well as experience with endpoint administration tools like Microsoft Entra and Jamf.
  • Cloud Storage and Applications: Experience with cloud storage applications like Box and OneDrive, as well as Adobe applications.
  • ServiceNow: Experience with ServiceNow ticket process and management.
  • Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work effectively in a team environment.