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Service Equity Specialist

4 months ago

Salem, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Employees who are not yet a PERS participating member, will receive the 6.95% pay increase and begin the 6% employee contribution upon participating in PERS.

  • Operations & Policy Analyst 2 (AA) $4,998 - $7,647

  • Operations & Policy Analyst 2 (AP) $5,345 - $8,177

Join our Aging and People with Disabilities (APD) Equity Strategy Team as a Service Equity Specialist (Operations & Policy Analyst 2) and drive impactful change towards equity and inclusion.

In this position, you will focus on developing new ways to provide service equity education, training and outreach to communities, state agencies and other external entities and venues throughout the state. You will evaluate operations, plan improvements, and implement changes as needed to meet program goals. Apply today

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work.

OR

Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification.

Essential attributes

We are looking for candidates with:

  • Strong Understanding of Equity and Inclusion Principles: knowledge of social justice, anti-racism, and anti-oppression frameworks. Ability to apply this understanding practically in organizational contexts to address systemic inequities.

  • Experienced Facilitator:  Skilled in leading discussions and workshops that may involve challenging conversations around sensitive topics. Ability to cultivate healthy group dynamics and coach around relationship repair skills.

  • Strategic Thinking and Planning Skills: Capable of developing and implementing strategies that advance equity and inclusion. Ability to forecast and analyze data trends to guide decision-making and measure progress.

  • Relationship-Building Expertise: Adept at cultivating relationships across individuals and groups holding a diverse range of perspectives and experiences. Ability to build trust and credibility with various stakeholders, including community members, organizational leaders, and team members.

  • Empathy and Emotional Intelligence: High level of empathy and the ability to engage people from various cultural, socio-economic, ability, ideological, and backgrounds.

  • Communication Skills: Excellent ability to communicate complex ideas and influence others towards positive change.

  • Problem-Solving Abilities: Innovative and creative in resolving conflicts and overcoming obstacles that may arise in the pursuit of equity goals.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

Your duties at a glance

As a Service Equity Specialist, you will:

  • Write, revise, and advise on service equity initiatives.

  • Develop and recommend action plans to meet APD strategic goals to District Managers, Executive Management, and Leadership.

  • Track service equity plans and update individual plans as they progress work with units on equity readiness and complete equity plan risk mitigation.

  • Meet regularly in-person and via videoconference technology with District Managers and local operations staff involved with implementing the service equity plan, liaises between central office and field services.

  • Monitor and evaluate effectiveness of service equity projects and makes recommendations based on data analysis, observations, and objective criteria.

  • Develop, adapt, and deliver service equity training and educational opportunities.

  • Provide training and technical assistance as needed.

  • Research, develop, and deliver training in relation to service equity, including guidance on policy and rules.

  • Prepare written materials and develops new information about service equity.

  • Establish criteria to identify and measure service equity plan effectiveness.

  • Develop methods to improve operations or develop new approaches to evaluating service equity that serves as a model for other programs.

  • Oversee service equity related projects for APD district and central office unit.

  • Prepare and provide project management tools and data analysis to inform individual district and central office unit plans.

  • Provide oversight and direction to project leads responsible to advancing services equity related projects.

  • Track and provide project management resources to equity-related initiatives.

  • Develop and maintain spreadsheets for tracking and quality improvement purposes.

Working conditions

  • Your work schedule can be flexible, and the typical work week is Monday through Friday from 8am – 5pm. You can also work a 4x10 work schedule.

  • In office or hybrid work optional. While this position is based in Salem, the selected candidate will have the ability to work remotely anywhere within the state of Oregon. This will need to be discussed with and approved by your manager. 

  • You will be required to travel to the Salem central office or across Oregon for in person meetings, training, conferences, and activities.

  • Travel state-wide may be required, including overnight.

  • Flexing time within the week to meet project demands may be necessary, with proper approval.

  • Extensive computer usage as well as facilitating and attending workgroup, committee, and board meetings.

  • Extensive meetings involving collaboration with diverse groups.