Manager V

2 weeks ago

Austin, United States Texas Department of Aging & Disability Services Full time
Job Description:
The Medicaid and CHIP Services (MCS) Manager V, under the direction of the Director of Program Policy in the MCS Office of Policy, performs advanced (senior level) managerial work overseeing the daily operations and activities of Medicaid and CHIP program policy work.

The position leads a team of approximately five program specialists responsible for highly complex program policy related to topics such as the Medicaid STAR+PLUS program, Medicaid-Medicare dual eligibility, and nursing facility services.

The manager:

• Recruits, hires, and trains staff;
• Establishes goals and standards for the team;
• Evaluates staff progress toward meeting goals;
• Identifies problems and develops effective solutions; and
• Regularly interacts and works with internal and external stakeholders.

This position must be able to work under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

The manager interacts routinely with executive staff, other HHSC staff, other state agencies, federal partners, managed care organization staff, external stakeholders, and the public. This position may perform additional duties during legislative sessions.

The ideal candidate has excellent writing, interpersonal skills, and thrives in a fast-paced environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy.

This position will allow for constant learning opportunities and a chance to impact the healthcare provided to individuals receiving Medicaid or CHIP services. Program Policy within the Office of Policy offers a collaborative and supportive working environment.

The selected candidate for this position will work on a regular and predictable schedule in accordance with agency leave policy and is expected to work collaboratively across MCS to identify innovative and effective solutions for individuals receiving services.
Essential Job Functions:
(40%) - Plans, assigns, and provides direction to the staff in the unit. Provides guidance and oversight for staff activities such as development of complex healthcare policy, implementation of federal and state laws and rules, decision documents for executive leadership, stakeholder presentations, Texas Administrative Code rule amendments, state plan amendments, contract amendments, reports, requests for proposals, and responses to legislative, provider, and stakeholder requests for information. Assists staff with negotiations and problem-solving. Reviews and approves staff work products in accordance with MCS policies and procedures.

(25%) - Establishes goals and standards for the team and monitors progress for meeting goals and standards. Ensures development and timely submission of Program Policy deliverables. Oversees the allocation of staff resources to achieve timely program policy outcomes and meet measurable goals; monitors and evaluates the effectiveness and efficiency of staffing levels.

(20%) Manages and hires staff for the unit in accordance with HR policy and MCS policies and procedures. Motivates staff through positive and constructive feedback and identifies and helps plan opportunities for staff professional development. Tracks, monitors, and keeps the Program Policy Director informed of team activities, staff workload, and emerging issues requiring escalation. Identifies areas of needed change and makes recommendations to the Director of Program Policy to improve operations.

(10%) Represents the agency and Medicaid and CHIP Services department at conferences, committee meetings, workgroups, panels, stakeholder meetings, legislative hearings, and other forums. Presents complex materials in understandable formats. Works with and speaks to community, advocacy, and professional groups to coordinate initiatives, improve programs, provide technical assistance, identify needs, and resolve issues.

(5%) Performs other duties as assigned. Knowledge Skills Abilities:
Knowledge of:

• State and federal Medicaid and CHIP or health care-related laws and regulations
• Project and program management principles and practices
• Principles and practices of public administration and management

Skilled in:

• Analyzing, evaluating, and interpreting complex written material
• Managing multiple, sometimes conflicting, priorities without jeopardizing deadlines or system milestones
• Effective verbal and written communication, including adjusting communications to fit the intended audience
• Establishing and maintaining productive and credible working relationships both internally and externally
• Using Microsoft Office Suite

Ability to:

• Plan, assign, prioritize, supervise, and evaluate the work of others
• Hire and train staff
• Identify problems, evaluate alternatives, and devise and implement sound solutions related to complex policy issues
• Take initiative and be resourceful
• Think creatively and support creative thinking in others
• Perform well in a team environment, including working collaboratively to accomplish objectives
• Provide leadership that promotes teamwork and motivates staff
• Produce accurate, high-quality results
• Negotiate with individuals and groups, develop professional networks, and identify the internal and external dynamics that impact the work of the organization
• Work independently with minimal supervision

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