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Instructional Designer

4 months ago

Eden Prairie, Minnesota, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Our Optum Medica BPO operations team provides backend support for Medica's benefit configuration, billing, enrollment, claims, encounters, and call center needs. In this role, you will provide learning support to operations staff through the design, development, and delivery of learning solutions. You will partner with leadership and SMEs to determine and propose performance improvement solutions, including training or other activities to ensure learning transfer occurs and performance gaps are met. You will work across the full spectrum of learning support-new development, management of existing content, delivery of instructor-led learning experiences-to increase the performance of our team members.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Design and develop onboarding, upskilling, continuing education, and performance improvement training using appropriate mediums (e-learning, virtual facilitation, blended learning, job support, etc.)
  • Maintain a high degree of accuracy and attention to detail
  • Follow industry standard design and delivery process model(s) for assigned projects
  • Meet deadlines and effectively pivot to accommodate changing business priorities
  • Anticipate business needs and proactively develop solutions to meet them
  • Exhibit excellent oral and written communication skills and solid interpersonal skills
  • Facilitate classes (occasionally as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

  • 2+ years of experience in instructional design within a corporate environment
  • Advanced level of proficiency with Microsoft Word and PowerPoint; intermediate level of proficiency with Microsoft Teams and Excel
  • Intermediate level of proficiency with Articulate 360 (or other rapid e-learning development software)
  • Experience working with business leaders to develop training plans and curriculums
  • Experience with critical thinking skills through analysis, assessment/evaluation, explanation, problem solving, and decision making

Preferred Qualifications:

  • 4+ years of experience in instructional design within a corporate environment
  • 2+ years of experience administering a learning management system (LMS)
  • Demonstrated experience managing projects with multiple deliverables
  • Intermediate level of proficiency with Audacity (or other audio recording/editing software
  • Intermediate level of proficiency with Adobe Creative Cloud Photoshop, Acrobat
  • Novice level of proficiency with Camtasia (or other video editing software)
  • Novice level of proficiency with Adobe InDesign
  • Healthcare experience

Soft Skills:

  • Solid time management, organizational, prioritization skills, and ability to balance multiple priorities and last-minute changes
  • Experience with effective interpersonal, collaboration, and listening skills and drive for results
  • Experience understanding the value of relationships with the team and business partners
  • Ability to deal with ambiguity (e.g., writing content on topics you are not the expert, reconciling conflicting information, etc.)
  • Ability to comprehend complex topics, processes, and specialized information and simplify them for the learner

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN