Manager, USVC Commercial Operations

4 weeks ago

Fort Worth, Texas, United States Alcon Full time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, dedicated people to join Alcon. The Manager, USVC Commercial Operations, acts as a data driven insights strategist across multiple stakeholder groups within US Vision Care and US Commercial Operations. The key priority of this role is to accelerate sales force effectiveness through data, analytics, and business insights. The Manager will deliver data and analytics principles and tactical outputs to the USVC Commercial Operations team as a partner to the broader US Vision Care team. This role has significant levels of responsibility and accountability for developing and directing all data and analytics management activities including but not limited to: co-developing the data strategy and analytics strategy for USVC Commercial Operations; partnering across the Commercial Analytics roles between franchises to leverage and share best practices in Operations; developing data analytics requirements; identifying and establishing analytics required per project/initiative/commercial requirement; assessing feasibility, viability and sustainability of those analytics; executing on current and future state business needs while driving positive value to the business through delivery of business insights.

In this role, a typical day will include:

  • Drive business insights to the correct stakeholders through tools such as Alteryx and Tableau
  • Oversight and support for sales related systems and databases (e.g., CRM: customer relationship management systems, Pitcher, ) including monitoring, managing, and training as needed
  • Leading continuous improvement initiatives
  • Leading required reporting and territory planning to support Sales teams
  • Collaborating with cross functional partners as well as 3rd parties to identify solutions that enable business priorities
  • Driving and developing strategic analytics to support prioritization of projects and initiatives through assessments
  • Lead data analytics projects using advanced analytical skills within reasonable timelines
  • Provide thought leadership on both the technology currently deployed in our technology stack and technology that should be deployed to support the activities of USVC Commercial Ops
  • Management of stakeholders through regular and close engagements
  • Lead the prioritization of business and functional requirements through planning sessions with business stakeholders
  • Determine, negotiate and obtain stakeholder buy-in using data and analytics
  • Identify relevant stakeholders and support business requirements through data as applicable
  • Establish goals and objectives in line with stakeholder ́s expectations
  • Perform self-service data preparation and build reports/dashboards based on user requirements
  • In conjunction with peers, recommend and help design business process changes for better product adoption
  • Create and deliver on action plans in consultation with Business and IT peers
  • Develop advanced analytics to leverage existing data and reporting available in various systems
  • Identify and manage data risks
  • Translate business requirements into technical data transformation using acquired data knowledge
  • Ensure expected data documentation is created and maintained ongoing
  • Ensure deliverables are produced in conformance with quality requirements
  • Ensure team adheres to Alcon ́s established governance, frameworks and tools and ensure consistency with Alcon ́s policies, standards, processes and guidelines
  • Effective communication with technical and non-technical stakeholders
  • Identify and implement continuous improvement on current services by constantly capturing feedback, assessing individual performance, and conducting retrospective sessions

Preferred Requirements:

  • Prior experience within Operations
  • Strong systems/technology background
  • Project Management experience

What you'll bring to Alcon:

  • Bachelor's Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr)
  • The ability to fluently read, write, understand and communicate in English
  • 5 Years of Relevant Experience

Relocation assistance: No

Sponsorship available: No

How to Thrive at Alcon:

  • Imagine your career like never before with focused growth and development opportunities
  • Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career
  • Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more

Alcon Careers

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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.

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