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Customer Service Supervisor

3 months ago

Ontario, California, United States Aston Carter Full time

The Customer Experience Supervisor, under the supervision of the Customer Experience Supervisor will oversee and assist team members in the performance of their daily job duties such as responding to customer inquiries and resolving issues or complaints. The Customer Experience Supervisor provides hands-on, active leadership for team members and will also be expected to manage high-profile accounts.

  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Strong organizational skills and great attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
  • Strong interpersonal skills and ability to coach and mentor members of the team.
  • Strong leadership and team management skills, with the ability to motivate and guide a diverse team of customer service professionals.

EDUCATION/EXPERIENCE:

  • Minimum 3-5 years in a customer service role, with at least 2 years in a leadership role required.
  • High School Diploma or equivalent.
  • 2+ years of management experience
  • Proficient in Microsoft Suite
  • Attention to detail, problem solver, critical thinker About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ) for other accommodation options.