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Customer Service Representative

2 months ago

Ontario, California, United States Mathis Brothers Furniture Full time

**Job Summary**

Mathis Brothers Furniture is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to all customers, utilizing your excellent knowledge of company products and services.

**Key Responsibilities:**

  • Provide timely and accurate information to customers' requests and concerns
  • Assist customers, sales, and delivery drivers with purchases
  • Inbound calls and face-to-face interaction with customers regarding warranties and returns
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
  • Flows up with factory on outstanding service orders to update status
  • Works non-sellable report to eliminate items waiting on parts
  • Partners with sales associates to meet and exceed customer service expectations
  • Maintains the office appearance by keeping everything neat and clean
  • Files the daily invoices

**Requirements:**

  • Ability to repetitively use arms, hands, and fingers
  • Ability to communicate effectively with team members
  • Positive attitude when working with customers
  • Customer service experience preferred
  • Knowledge of employment and merchandise handling procedures

**Work Environment:**

Indoor climate-controlled environment

Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.