Travel Support Specialist
4 weeks ago
Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking Travel Support Specialists.
Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years.
Primary Duties:
- Answer and service all incoming departmental calls and emails for Pleasant Holidays and Journese destinations prior to departure and during travel.
- Process specific tasks in addition to incoming calls, such as relocations, schedule changes, document concerns, commission inquiries, etc.
- Research all payment discrepancies, accounting requests, etc., and resolve problems.
- Process booking revisions; apply or waive cancellation or change penalties to bookings with authorized limits
- Secure payments for underpaid bookings.
- Liaise between other departments regarding hotel, air and passenger complaints for all Pleasant Holidays and Journese destinations.
- Performs other duties as assigned.
Prerequisites:
- Strong telephone and customer service skills
- Intrinsic motivation and problem solving skills
- Positive "can do" attitude
- Ability to work in a fast-paced and challenging environment
- Knowledge of Microsoft Word and Excel
- Knowledge of CRS/Airline System is a plus
- Must have ATLAS experience
- Must have excellent attendance
Hours/Shift: Monday-Friday, varying shifts available with occasional weekend approximately once a month.
The starting pay range for this position is $17.00 – $18.00 per hour.
Benefits to working at Pleasant Holidays:
• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too
Pleasant Holidays is an Equal Opportunity Employer
Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws
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