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Returns Support Representative

3 months ago

Olive Branch, United States Techtronic Industries North America, Inc. Full time

The Returns Specialist is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Job Description:

The Returns Specialist is responsible for communications with Sales Representatives, Channel Customers, RLCs (THD), Resolutions Team, Finance, and RGA Support

Duties and Responsibilities

  • Responsible for creating RMAs for customer satisfaction, 30 dayreturns, and other return orders
  • Request and issue goodwill credits
  • Research returns without paperwork using AX to issue credits to the correct customer
  • Contact sales representatives for offsetting PO's for annual stock returns, when there is not enough information to create the RMA, or any issues with receiving a returns order
  • Communication with RLCs for scheduling returns, any changes to processes, or issues with the returns
  • Resolve credit issues in a timely manner
  • Process RMAs in HJ as needed
  • Lead and assist the Returns Clerk II
  • Handle difficult emails in a professional matter
  • Enter daily production of created RMAs
  • Update Return Errors daily in a spreadsheet
  • Assist within the department as needed
  • Assist with training and leadingthe Returns Clerk II
  • Use electronic filing
  • Practice 5S and Safety
  • Able to react to change effectively and handle other tasks as assigned

Physical Demands

  • General office environment
  • Able to work in various temperature conditions

Education and Experience Requirements:

  • High School or GED diploma required
  • Excellent organizational skills and time management skillsrequired
  • Working knowledge in MS Office
  • High attention to detail
  • 1-2 years of experience using AX
  • 1-2 years in a returns or customer service department
  • At least a year of experience creating RMAs
  • Effective verbal and written communication skills are essential and demonstrated computer literacy
  • Previous training or leadership experience preferred but not required
  • Requires a high level of attention to detail

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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