Client Coordinator

2 months ago


Portland, Oregon, United States Ernest Packaging Solutions Full time

For over 77 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.


Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Portland, OR. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture.

Essential Functions

  • Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
  • Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
  • Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
  • Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
  • Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
  • Keeps lines of communication open with Manager/Sales Personnel
  • Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
  • Keep up to date information on customers
  • Assist in maintaining assigned Sales Personnel's unshipped/unbilled report

Qualifications

  • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
  • Working knowledge CRM management systems
  • Thorough knowledge of outbound calling techniques and customer service measurements of success
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Background with distribution methods, process improvement programs and procedures
  • Limited product knowledge

Work Location: In person


Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it



  • Portland, Oregon, United States FocusPoint Solutions Full time

    FocusPoint Solutions is on the lookout for a Client Relationship Coordinator to enhance our dedicated team. Our organization is committed to delivering exceptional services to independent advisors, and we are in search of a meticulous individual to support our service department with operational and client assistance tasks. Candidates should possess at least...


  • Portland, Oregon, United States LHH Recruitment Solutions Full time

    Position OverviewJob Title: Client Intake CoordinatorCompany: LHH Recruitment SolutionsLocation: RemoteSchedule: Standard business hours, Monday - FridayCompensation: $19 - $20 per hourAbout Us:LHH Recruitment Solutions is actively seeking a Client Intake Coordinator to join our team. This role is essential for managing incoming requests for medical...


  • Portland, Oregon, United States PODS Full time

    Position Overview: The Client Engagement Coordinator plays a pivotal role in enhancing customer satisfaction by serving as a key point of contact for clients. This position is essential in ensuring a seamless customer experience. Key Responsibilities: Act as the primary advocate for clients, addressing their needs and resolving any issues that may arise....


  • Portland, Oregon, United States Kaiser Permanente Full time

    Role Overview:As a vital resource for both internal and external stakeholders, the Client Services Support Specialist will engage with healthcare providers, laboratory personnel, and patients to address inquiries regarding physician orders, laboratory testing protocols, and results.Key Responsibilities:1. Serve as the primary contact for all inquiries...


  • Portland, Oregon, United States Lakefield Veterinary Group Full time

    Company Overview:Lakefield Veterinary Group is a premier animal healthcare provider dedicated to delivering exceptional veterinary services. Our team comprises experienced veterinarians and support staff who work collaboratively to ensure the highest standard of care for our patients.Position Summary:We are seeking a motivated and customer-focused individual...


  • Portland, Oregon, United States RVK, Inc. Full time

    Job OverviewLocationPortland, OREmployment TypeFull TimeWork ScheduleDay ShiftCompany BackgroundRVK, Inc. is a nationally recognized, independent firm headquartered in Portland, OR, with additional offices in various major cities. We specialize in providing impartial investment consulting services to a diverse clientele, including corporations, public...


  • Portland, Oregon, United States Able Brewing Full time

    Customer Experience SpecialistFull-Time PositionEnhance the interactions our clients have with Able and our offerings. Provide assistance to our clientele through various communication channels, refine our online support resources, and occasionally manage the logistics of product distribution to our partners and wholesale clients. In this role at Able...


  • Portland, Oregon, United States BlueVolt Full time

    Position Overview: The Customer Experience Associate serves as a pivotal touchpoint for clients interacting with our organization. Utilizing a professional demeanor and comprehensive product knowledge, you will assist customers in reaching their objectives. Your responsibilities will include addressing inquiries via chat, phone, and email for both B2C and...

  • Travel Nurse RN

    2 days ago


    Portland, Oregon, United States HealthEcareers - Client Full time

    Job SummaryHealthcare Support is seeking a skilled Travel Nurse RN to join our team as a Home Health Specialist. As a Travel Nurse RN, you will provide high-quality patient care and support to individuals in their homes, promoting independence and well-being.Key ResponsibilitiesProvide comprehensive home health care services to patients, including...


  • Portland, Oregon, United States Central City Concern Full time

    Position Overview Central City Concern is dedicated to providing comprehensive housing, healthcare, and employment solutions aimed at eradicating homelessness. Our Client Access team plays a crucial role in facilitating access to our various services. Key Responsibilities Assist clients in navigating our integrated services. Support various locations...

  • Travel Nurse RN

    2 days ago


    Portland, Oregon, United States HealthEcareers - Client Full time

    About the JobWe are seeking a skilled and compassionate Home Health RN to join our team as a Travel Nurse in a Home Health setting. As a Traveling Home Health Nurse, you will have the opportunity to work with a variety of patients and families, providing high-quality care and support in the comfort of their own homes.Job ResponsibilitiesProvide Home Health...


  • Portland, Oregon, United States The Ackerly at Timberland Full time

    Join Our Team as a Sales and Relocation SpecialistIf you are seeking a role that transcends the ordinary and brings purpose and joy to your work, you have found the right place. Welcome to The Ackerly at Timberland, where our team members empower older adults to embrace joy and purpose in their lives while also finding fulfillment in their own. For nearly...


  • Portland, Oregon, United States Ernest Packaging Full time

    Position Overview:The role involves managing order requests including price inquiries, confirmations, follow-ups, and purchase orders. The individual will handle all aspects of orders, returns, credits, additional billing, and modifications or cancellations directly from Clients or Sales Personnel.Key Responsibilities:Provide prompt responses to Client...


  • Portland, Oregon, United States Collabera Full time

    Position Overview:The role of a Customer Service Representative involves managing and coordinating the logistics of service delivery to ensure customer satisfaction and operational efficiency.Key Responsibilities:Organize and allocate drivers and resources to designated locations based on client inquiries, routing guidelines, and operational...


  • Portland, Oregon, United States Ernest Full time

    Ernest Packaging Solutions is seeking a dedicated Client Coordinator (B2B Customer Service Representative) to join our team. This full-time role offers a competitive salary and a comprehensive benefits package, all within a supportive employee-centric environment.With over 77 years of experience, Ernest is devoted to fostering the success of our extended...


  • Portland, Oregon, United States Alera Group Full time

    About Alera Group:Alera Group is a prominent benefits firm committed to delivering exceptional service and innovative solutions to our clients.Position Overview:The primary function of the Client Relationship Manager is to act as the day-to-day expert for a designated portfolio of clients, ensuring a high level of satisfaction for both clients and internal...


  • Portland, Oregon, United States Collabera Full time

    Key Responsibilities:Organize and allocate drivers and resources to designated locations according to client inquiries, routing requirements, and operational needs using communication tools and scheduling documents.Coordinate with maintenance teams to facilitate necessary repairs and ensure equipment reliability.Transmit work orders, messages, and pertinent...


  • Portland, Oregon, United States Ernest Packaging Full time

    Position Overview:The Client Services Representative is responsible for managing order requests, including price inquiries, confirmations, follow-ups, and purchase orders. This role involves processing all orders, returns, credits, and any changes or cancellations directly from clients or sales personnel.Key Responsibilities:Respond promptly to client...


  • Portland, Oregon, United States Signature Graphics Full time

    Client Services RepresentativeAt Signature Graphics, a premier commercial printing firm, we are on the lookout for a dedicated Client Services Representative to enhance our customer engagement and uphold our reputation for exceptional service.Position Overview:Serve as the primary contact between our production team and clientsConvert client specifications...


  • Portland, Oregon, United States WESCO International Full time

    Client Support Specialist As a Client Support Specialist, your primary role will involve managing customer inquiries through multiple communication channels including phone, email, and in-person visits. You will be tasked with addressing both standard and intricate issues, processing transactions, and collaborating with various departments to guarantee...