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Client Support Specialist

2 months ago

Portland, Oregon, United States Collabera Full time

Key Responsibilities:

  • Organize and allocate drivers and resources to designated locations according to client inquiries, routing requirements, and operational needs using communication tools and scheduling documents.
  • Coordinate with maintenance teams to facilitate necessary repairs and ensure equipment reliability.
  • Transmit work orders, messages, and pertinent information to drivers and management through telecommunication devices.
  • Engage with clients, supervisory staff, and sales teams to resolve inquiries, address issues, and fulfill service requests.
  • Develop daily operational plans and routing schedules.
  • Receive and process customer service requests, preparing assignments for routes.
  • Oversee all communications within designated service areas.
  • Monitor staff and equipment to enhance service delivery and scheduling efficiency.
  • Document and maintain records of customer inquiries and services rendered.
  • Assess the number of vehicles and personnel needed based on client requests or routing criteria.