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product support sales representative
2 months ago
** Product Support Sales Representative (PSSR)**
**Job Category****:** Sales **Requisition Number****:** PRODU01121 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
Responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory.
Responsible for selling parts, service, and small whole goods
Utilize CRM program to maintain call schedules, prepare quotes and maintain quote files, and organize time
Collect, record, and maintain in-depth customer profiles in order to gather information on sales, parts, and service needs
Focus on customer equipment profiles for set group of customers, as explained in the PSSR Agreement
Work with the PSSR Manager and VP of Parts in developing and promoting parts specials, featured items and/or services
Identify new customers within assigned territory to promote personal and company growth.
Perform the necessary functions required for machine or equipment undercarriage and ground engaging sales, i.e. evaluations, fit up, record keeping, and recommendations
Attend educational and training programs covering company policies, department objectives, products services and programs, and professional salesmanship and personal growth
Responsible for keeping accurate expense records and submitting them in a timely manner
Ability to balance the business needs and goals of the company while looking out for the best interests of our customers
**Required Skills****:**
Extensive background in construction and/or heavy construction equipment
Minimum of 2 years experience in sales, service or product support
Minimum 2-year technical degree in related field or 4-year college degree or equivalent experience
An above average computer comfort level of or willingness to learn Microsoft Word, Excel, Access, Power Point, MS Outlook, CRM programs and Distributor Operating systems
**ADDITIONAL JOB REQUIREMENTS:**
Requires a valid drivers license and the ability to maintain an insurable driving record
Must have a positive mental attitude
Must have excellent customer service skills, both internal and external customers
Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them customers, suppliers, coworkers, and manufacturers.
Attain short- and long-term objectives through good time management and planning
Strong interpersonal skills and oral/written communication skills
Organizational skills with ability to effectively manage multiple projects
Work at obtaining a level of expertise in areas such as undercarriage inspections, walk around inspections, safe operator procedures, etc.
**NATURE AND SCOPE OF JOB:**
Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching
Requires the ability to lift up to 75 lbs. on a frequent basis
The PSSR must live within the boundaries of the branch territory and daily travel is a requirement
The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
