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Fan Dynamics Community Manager

4 months ago

Los Angeles, California, United States Loaded Full time

Loaded and Open World are market leaders in gaming talent management and strategic brand consultancy – in all of our business endeavors we aim to provide high-value services to support the development, marketing, and growth of the video gaming industry and community.

Over the past 7 years, across our roster of exclusive talent and broad marketing consulting capabilities, we have worked with world-leading brands including Netflix, Universal Music Group, Pepsi, Activision, Amazon, Spotify, Samsung, Gillette, Google, Journey's, and Adidas to either build or deepen their connection to gamers. More recently, we have built out a proprietary Discord product called Fan Dynamics, which offers unique analytics, audience insights, and community management tools for creators, brands, musicians, and more.

We're a no BS, fast-moving, creative company that seeks people who are, first and foremost, interested in bettering the industry at large. We're authentically human, relentless, award-winning, and in this business to fight on behalf of those who've put their trust in us, no matter the arena. We believe that gaming is one of the great connectors, and the communities that grow here change lives, move the culture forward, and bring tremendous value to the brands, creators, and fans that participate in it.

If that sounds like you, keep reading.

Looking for a Fan Dynamics Community Manager

The FanDX team is in pursuit of a Community Manager to help run our Managed Service offering for our various clients. The ideal candidate is self-motivated, highly detail-oriented, strategic, creative, resilient, coachable, and never shies away from a challenge. They should have experience working in community management previously (especially on Discord and/or for creators). They should also be interested in building proficiency across a variety of operational challenges, including working with the Sales and Product teams on the FanDX roadmap, as well as assisting in various client support initiatives.

This is a remote-friendly, part-time position, with the intention of ~20-30 hours of work per week. Compensation shall be paid as a monthly fee depending on level of experience.

Responsibilities

  • Develop and implement a social media strategy to engage our target audience and grow our online communities
  • Create and implement engaging content that resonates with individual client's community and generates engagement
  • Recruit, train and onboard moderators for individual client communities
  • Draft and implement moderation policy across your client's communities
  • Oversee teams of moderators across multiple client communities to ensure a safe, inclusive, engaged and positive environment
  • Manage communication and updates to our clients about their communities in a timely and professional manner
  • Identify and address community concerns, escalating issues both internally and externally when needed
  • Consistently analyze community sentiment and engagement metrics to track progress and inform future strategies
  • Deliver monthly analytics reports to your clients in a timely manner

Qualifications

  • 2+ years of experience in community management or a related field
  • Proven track record of building and engaging digital communities
  • Excellent written and verbal communication skills
  • Strong understanding of social media platforms and best practices
  • Ability to create compelling content strategy
  • A passion for our product
  • Positive and outgoing personality with a knack for building relationships
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously

Bonus Points If You Have...

  • Moderated a Discord community before
  • Moderated for a Twitch creator

Loaded Holdings, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status

Benefits

● Medical, Dental, and Vision Insurance

● Company-paid life insurance, short term and long term disability insurance

● 401k plan with 4% company matching

● Flexible work schedule

● Unlimited PTO

● Dog-Friendly Office

● Cell Phone, and Internet Service coverage

● Team Events

Loaded Holdings, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status