Director, Technical Services and Support

Introduction

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Reimagine a career in public service. At WCC, we are collaborative and team oriented, innovative in our approach, and passionate about our work. We thrive on initiative, creativity and challenges to the status quo. Our employees are valued and empowered. We are proud of our achievements and consider excellence a continuous a destination end point. If you've got the right stuff and a passion for your work, come journey with us.\r
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OUR MISSION\r
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The Maryland Workers' Compensation Commission seeks to secure the equitable and timely administration of the provisions of the Maryland Workers' Compensation law on behalf of its customer, the injured workers and their employers, by providing an efficient forum for the resolution of individual claims.\r
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OUR VISION\r
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The Workers' Compensation Commission envisions a state wherein injured workers and employers are empowered to create an equitable partnership to facilitate prompt and fair resolution of workers' compensation matters.\r
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ABOUT US\r
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Together we profoundly touch the lives of so many people and have enormous responsibility to the community by fulfilling our mission of securing equitable and timely administration of the law. The Commission continues to provide services to our constituent partners at a level rarely met throughout the United States.� The professionalism, work ethic, and technological acumen manifest in our operations allows us to smoothly and effectively manage the challenges which invariably arise.� Every division within the agency plays a vital role in keeping us in the forefront nationally...ARE YOU READY TO MAKE A MEANINGFUL DIFFERENCE IN YOUR COMMUNITY AND PURSUE YOUR CAREER PASSION WITH A NATIONALLY RECOGNIZED LEADER?\r

GRADE

24\r

LOCATION OF POSITION

10 E. Baltimore Street\r
Baltimore, MD 21202\r
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Main Purpose of Job

The Director of Technical Services and Support is responsible for providing direction over multiple areas of technology, including the Service Desk, Internet and Intranet websites, end-user computing services, infrastructure related services and IT procurements in support of the Agency's mission and objectives.\r

POSITION DUTIES

Position Duties\r
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• Direct staffing, training, and technical activities necessary to successfully execute the dynamic requirements of WCC's technology environment.� Research emerging technologies and alternatives to existing IT resources to maximize efficiency and cost savings while executing WCC's mission. Make recommendations to appropriate leadership.��\r
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• Develop, direct, and maintain highly functional IT staff to meet WCC technology needs in a timely, efficient, accurate, and customer service-oriented manner. Ensure quick and accurate completion of all IT staff tasks. Act as subject matter expert for technology related matters for both IT staff and leadership.�\r
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• Provide outstanding customer service and ensure that subordinate staff provide outstanding customer service to all internal and external clients.��\r
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• Ensure compliance with all relevant policies (security, technology, procurement, etc.) governing WCC IT matters. Develop, maintain, and periodically test Disaster Recovery and Continuity of Operations plans for WCC. Administer audit activities and findings pertaining to WCC IT matters.��\r
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• Prioritize WCC IT projects; determine staffing requirements, develop work plans and schedules; monitor progression of IT projects; oversee closing of completed projects.� Ensure completion of WCC projects on-time and on-budget.\r

MINIMUM QUALIFICATIONS

Education:�\r
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• Bachelor's degree from an accredited college or university�\r
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�Experience:��\r
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• Minimum ten (10) years of experience managing technical teams in one or more areas of Information Technology including help desk technicians, database administrators, application developers, server administrators, etc.�\r
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• Five years of experience in a Microsoft heavy technology environment, including 2-3 years of practical professional experience in operations support, infrastructure, security, change management and reporting.��\r
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• Experience in IT infrastructure strategic planning and development while defining, managing and communicating project milestones, service level agreements and resource allocation to executive team, department leads, support staff and end users.\r
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DESIRED OR PREFERRED QUALIFICATIONS

Desired Qualifications\r
���Experience working in one or more IT operations fields\r
���Strong interpersonal, communication, and leadership skills\r
���Excellent analytical, prioritization, and problem-solving skills\r
���Demonstrated experience securing on-premises and hybrid cloud IT environments\r
���Demonstrated experience overseeing the implementation of a technology solution\r
�� �Documented ability to manage and prioritize tasks and projects, deliver them on time\r

LIMITATIONS ON SELECTION

This recruitment is an�Internal Recruitment�limited to�current Workers' Compensation Commission employees only.\r

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r

BENEFITS

STATE OF MARYLAND BENEFITS\r
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FURTHER INSTRUCTIONS

If you have any questions about this recruitment, please contact the Workers' Compensation Commission at \r
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TO APPLY:�Please include your resume along with your completed online employment application.� During the online application process, use the Resume tab to select a method for including your resume (Upload Your Resume or Type or Copy/Paste Your Resume).��Submission of a resume is strongly recommended.\r
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If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person.� Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.� Please include your resume along with your completed employment application and supplemental questions.\r
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PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION\r
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Completed applications, required documentation, and any required addendums may be mailed to:\r
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Workers' Compensation Commission Attn: \r
E. Baltimore Street, Personnel Division�\r
Baltimore, MD 21202\r
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TTY Users: call via Maryland Relay\r
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We thank our Veterans for their service to our country, and encourage them to apply.\r
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WCC is an equal opportunity employer. It is the policy of WCC that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.\r
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As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.\r
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