![TEKsystems co Allegis Group](https://media.trabajo.org/img/noimg.jpg)
IT Field Service Analyst
1 month ago
Location:
Blue Bell
*Please apply if you're interested in hearing more about the
opportunity*
*We are looking to set up interviews as early as next week*
Job Description:
We are looking for an IT Field Services Analyst to provide Desktop Support at our clients site.
This position would join a team of 15 IT Field Service Analysts providing end user support for over 3,500+ devices.
This position will be an indefinite contract with TEKsystems. With that noted, we will start this person with 10 PTO days and 10 paid holidays.
This individual will be responsible for providing technical assistance to end users. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a
problem-solving
attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase
client satisfaction
.
Responsibilities:
- Onsite incident resolution
- Address user tickets regarding hardware, software and networking
- Respond to IMAC (install, move, add, change) requests
- Walk customers through installing applications and computer peripherals
- PC Managed refresh
- Network Printer troubleshooting
- Ask targeted questions to diagnose problems
- Guide users with simple, stepbystep instructions
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
Technologies:
- Windows XP, 7, 10, 11
- MS Office Suite (Word, Excel, PowerPoint, etc.)
- Lotus Notes
- Microsoft SCCM
- Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers
Requirements:
- Customeroriented attitude
- 1+ years of IT Support experience (preferable Desktop Support)
working in a Windows environment
- Experience troubleshooting hardware and software issues
- Ability to perform troubleshooting and provide clear instructions
- Excellent
and
multitasking
skills
Additional Skills & Qualifications:
Customer service skills and
positive attitude
are non-negotiable. This is our number one priority. Self-driven and hard work ethic are also must haves.
*Medical, Dental, and Vision Benefits Offered from Day One
- If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ (no space in email address)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an
equal opportunity employer
and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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