IT Field Service Analyst

1 month ago


Blue Bell, Pennsylvania, United States TEKsystems co Allegis Group Full time

Location:
Blue Bell

Description:
This individual will be responsible for providing technical assistance to end users. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a
problem-solving
attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase
client satisfaction
.

Responsibilities:

  • Onsite incident resolution
  • Address user tickets regarding hardware, software and networking
  • Respond to IMAC (install, move, add, change) requests
  • Walk customers through installing applications and computer peripherals
  • PC Managed refresh
  • Network Printer troubleshooting
  • Ask targeted questions to diagnose problems
  • Guide users with simple, stepbystep instructions
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional

Technologies:

  • Windows XP, 7, 10
  • MS Office Suite (Word, Excel, PowerPoint, etc.)
  • Lotus Notes
  • Microsoft SCCM
  • Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers

Requirements:

  • Customeroriented attitude
  • 1+ years of IT Support experience (preferable Desktop Support)
Hands-on experience
working in a Windows environment

  • Experience troubleshooting hardware and software issues
  • Ability to perform troubleshooting and provide clear instructions
  • Excellent
problem-solving
and
multitasking
skills

Skills:
Desktop, Support, Windows, 7

Additional Skills & Qualifications:
Customer service skills and
positive attitude
are non-negotiable. This is our number one priority. Self-driven and hard work ethic are also must haves.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an
equal opportunity employer

and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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