Lead Wheelchair Agent
2 months ago
Overview
Hourly Wage: $14.50
Shift: Full-time, including weekends
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits ) | Front Line Team Members | (Programa de Beneficios de ABM)
Position Summary Details
The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
Essential Functions
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Responsibilities
- Specific Duties / Essential Job Functions: (Other duties may be assigned.)
- Promotes positive employer/employee /customer relationships and interactions.
- Ensure all call offs are covered.
- Communicate with Client representatives on a frequent basis regarding operations.
- Maintain daily shift report for managers.
- Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
- Effectively coach employees.
- Work with Safety Quality Manager to ensure the safety and security of the operation.
- Set positive, professional example for workforce.
- Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
- Miscellaneous duties as assigned.
Qualifications
- Must be 18 years of age or older.
- Customer Service Experience
- One year of lead or supervisory experience
- Equivalent work experience preferred.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education.
Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply
REQNUMBER: 92743
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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