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Wheelchair Service Team Lead

2 months ago

Orlando, Florida, United States ABM Full time

About ABM

ABM is a leading provider of integrated facility solutions, committed to creating exceptional experiences for our clients and their customers. We offer a comprehensive range of services, including janitorial, engineering, and security solutions, designed to enhance the functionality, safety, and aesthetics of commercial, industrial, and institutional facilities.

Position Overview

We are seeking a dedicated and experienced Wheelchair Service Team Lead to oversee our team of front-line employees. In this role, you will play a vital part in ensuring the smooth operation of our wheelchair service, maintaining high standards of customer satisfaction, and fostering a positive and productive work environment.

Key Responsibilities

  • Team Management: Supervise and guide a team of wheelchair service professionals, providing clear direction, support, and feedback to ensure optimal performance.
  • Scheduling & Staffing: Manage employee schedules, ensuring adequate coverage for all shifts and client requirements. Collaborate with Human Resources to address staffing needs and maintain efficient workforce levels.
  • Client Communication: Establish and maintain strong relationships with clients, addressing their concerns promptly and professionally. Provide regular updates on service performance and proactively identify opportunities for improvement.
  • Operational Excellence: Implement and monitor operational procedures to ensure adherence to safety protocols, quality standards, and regulatory requirements.
  • Performance Management: Conduct performance evaluations, provide constructive feedback, and implement training programs to enhance employee skills and development.

Qualifications & Skills

  • Proven experience in a supervisory role within a customer-focused environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively both independently and as part of a team.
  • High school diploma or equivalent; college degree preferred.