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Technical Product Support Specialist

3 months ago

Irvine, California, United States Viant Technology Full time

WHAT YOU'LL DO

As a Technical Product Success Manager, you will leverage your strong customer support background and expertise in scaling programs to optimize our support processes and reduce tickets. You will collaborate closely with leaders from the Cloud Reliability, Runtime, and Platform teams, as well as our Programmatic Account Specialists, to deliver exceptional customer experiences.

THE DAY-TO-DAY

  • Lead the effort to ensure the success of our technical products, driving customer satisfaction and retention.
  • Utilize your expertise in scaling programs to optimize our support processes and reduce customer support tickets.
  • Collaborate with leaders from the Cloud Reliability, Runtime, and Platform teams to align support strategies and improve product performance.
  • Work closely with Programmatic Account Specialists to address customer needs and provide efficient solutions.
  • Leverage your technical knowledge to understand and translate customer requirements and challenges to our engineering teams.
  • Gather customer feedback and provide input to the product development process based on customer needs and requirements.
  • Monitor key performance indicators (KPIs) to measure and improve the success of our technical products.

MUST HAVE

  • 3-6 years of customer or technical support experience.
  • Proficiency in Excel and intermediate to advanced SQL.
  • Evidence of scaling programs and optimizing support processes to reduce customer tickets.

GREAT TO HAVE

  • Bachelor's degree or equivalent work experience.
  • Ad tech experience preferred
  • Proactive problem solver with a customer-centric approach and a strong track record of delivering successful customer outcomes.
  • Proficiency in analyzing data and using insights to drive process improvements and enhance product performance.
  • Excellent communication and leadership skills to drive the success of our technical products.
  • Experience collaborating with Engineering teams.

LIFE AT VIANT

  • Investing in our employee's professional growth is important to us, but so is investing in their well-being. That's why Viant was voted one of the best places to work and some of our favorite employee benefits include fully paid health insurance, paid parental leave and unlimited PTO and more.

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About Viant

For over 25 years, Viant (NASDAQ: DSP) has been at the forefront of technology innovation for advertisers. As a premier enterprise-grade Demand Side Platform, Viant excels in delivering omnichannel digital advertising, driving growth through connected television (CTV), advanced identity solutions, and AI-driven Autonomous Advertising. Through the Adtricity sustainability program, Viant champions a more sustainable future for digital advertising. Headquartered in Irvine, CA, Viant has received accolades from G2 as the Best Software in Marketing & Advertising, Great Place to Work certification, and the Business Intelligence Group's Innovation award for AI advancements. Learn more at

Viant is an equal opportunity employer and makes employment decisions on the basis of merit. Viant prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, reproductive health decision making, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. Viant also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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