Product Support Specialist/Supervisor

7 hours ago


Irvine, California, United States Seegene USA Full time
About the Role

We are seeking a highly skilled Product Support Specialist/Supervisor to join our Scientific/Medical Affairs team at Seegene USA, Inc. As a key member of our team, you will play a critical role in providing technical and product support, customer training, and record keeping of pertinent information regarding technical operations and use of Seegene's products, instruments, and proprietary software.

Key Responsibilities
  • Provide technical expertise and act as the primary liaison/customer representative throughout the implementation process and future molecular application and engineering support.
  • Plan and coordinate for instrument installation, calibration, and application training, as well as troubleshooting and problem-solving issues that arise for customers throughout the life cycle of the solution.
  • Develop and maintain relationships with the sales team, global product managers, project management, product support, marketing, and R&D teams.
  • Assess emerging and/or unmet medical needs in the North American markets, provide rationales for new product introduction and on-market product sustenance, evaluate opportunities for product improvements, innovative ideas, and disruptive technologies.
Requirements
  • Bachelor's degree in Biology, Chemistry, Cell Biology, or Biochemistry, or relevant science degree.
  • Minimum 5 years of medical, scientific, or product support experience.
  • Exceptional technical communication and writing skills to effectively convey complex information to diverse audiences.
  • Comfortable working with individuals of varying skill levels and backgrounds, and the ability to adapt training and communication approaches accordingly.
  • A team-oriented mindset, a positive attitude, a strong desire to learn, and a robust work ethic that includes independent problem-solving.
  • Ability to successfully operate in a fast-paced, rapidly changing environment.
  • Proficient with general lab best practices and common Molecular Biology techniques.
What We Offer
  • Amazing team to work with.
  • Seegene pays 100% of Health insurance/Life/STD/LTD premium for the employee, and 70% for dependents. Other voluntary insurance also available.
  • Generous 401k, no vesting period, no waiting period.
  • Generous PTO, Corporate holidays, Unlimited sick,
  • Various employee discounts and perks.


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