Service Desk Analyst
1 month ago
The client is a leading investment management firm.
Job Description
Accurately record, assign, and manage all incidents using ServiceNow, ensuring professional and courteous resolution of end-user requests.Support both local and global users, manage video and audio conference setups, and handle LAN network functions in collaboration with the Infrastructure team.Troubleshoot wireless connectivity, mobile devices (iPhone, iPad, Android), and comms room tasks, including port configuration and vendor management.Provide desktop support, conduct in-person and remote troubleshooting, and assist with infrastructure upgrades and deployments.Maintain high customer service standards, escalate issues as needed, and build relationships with subject-matter experts to ensure effective IT support.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
Experience or certification in ServiceNow and Service Desk Institute Analyst.Microsoft certification (Windows 7/10 and other MS technologies) and CompTIA A+.Practical experience with VMWare (vSphere and/or Horizon View) and Cisco telephony, AV, and video conferencing skills.Previous Service Desk experience, with ITIL certification and technical training in MS, Cisco, and VMware being a plus.Required BA/BS degree and knowledge of computer software and hardware troubleshooting; relevant courses and certifications are a plus.What's on Offer
A long term contract with the possibility of extension and/or conversion into full time employment with an established investment firm in NYC.
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